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| City
Clerk Department Support (602) 261-8867 |
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- Provides LAN and technology support for
the City Clerk Department.
- Provides computer and technical support
for City of Phoenix Elections Ballot Tabulation Systems and
Early Voting Election System.
- Manages the Enterprise and Department Computer
Room Facilities.
- Provides systems development services.
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Facts |
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- Supports 150 desktop computer users.
- Maintains 6 major client server applications.
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| Enterprise
Technology Helpdesk and Training Support Section (602) 534-5091 |
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- Manages the City’s Enterprise Information Technology
Call Center (602 534-4357) for computer related problem requests
for 2nd tier support for connectivity/performance/ application
related issues.
- Provides password resets for Lotus Notes, SAP, Novell,
RACF.
- Provides “How To” calls for Lotus Notes, DWA
Web Client, Microsoft Windows, Internet Explorer, Microsoft
Office Suite (PowerPoint, Excel, Word, Access)
- Provides training in the City’s standards for Office
Automation and Desktop products and systems to all City employees
- Manages the enterprise scheduling for Office Automation
classes.
- Provides customized course development for Departments.
- Provides consultation on and development of macros for applications
developed in Microsoft Office products.
- Provides LAN and technology support for the Mayor’s
Office, City Council Offices, City Manager’s Office
and Functions, Budget and Research, City Auditor and Public
Defender.
- Provides briefings and training support to departments during
computer software migrations.
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Facts |
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- Handles over 30,000 Helpdesk request annually.
- Trains over 4,500 City Staff annually.
- Conducts over 500 computer classes annually.
- Support over 70 remote City Network access users.
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| Enterprise
Operations (602) 262-7354 |
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- Manages and maintains the enterprise electronic messaging
and calendaring systems for the City for over 8,000 city employees.
- Assigns and manages all enterprise Logon and Messaging
Ids for the City.
- Manages the City’s Enterprise Information Technology
Call Center (602) 534-4357.
- Provides technical support for Office Automation products
and systems to City LAN Administrators.
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Facts |
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- Supports over 8,000 electronic mailboxes and calendars.
- Handles over 30,000 call center requests annually.
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| License
Services (602) 262-4638 |
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- Receives, reviews, and issues licenses for all City regulatory
businesses
- Coordinates and submits for Council action, liquor, off-track
betting, and Bingo license applications
- Maintains computer database for all licensing
activities
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Facts |
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- Issues 34,000 licenses annually
- Generates $2.5 million in revenue annually
- Processes business licenses in an average of 24 days
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Number
of Staff: 33
Locations:
Phoenix City Hall, 10th and 15th floors
License Services, 10th floor
Calvin C. Goode Building, 4th floor |
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