How do I establish a new water or sewer connection (tap) for my business or home?
To establish a new water or sewer connection (tap) for your home or business, please visit the New Service Application site in the Development Process website.
What does the city of phoenix charge for water and sewer services?
The charges for water and sewer service depend upon the size of the meter, consumption, and time of year. To learn more about water and sewer rates, visit the Water and Sewer Rates Information page on the City of Phoenix Water Services Department website.
The city or a city contractor just performed a water tap and installed a water meter at my home or business, and now it is leaking - who do i call for repairs?
If you are experiencing a leak at the meter, contact the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251, or you can call the Water Services Department's 24/7 phone number, 602-261-8000 for assistance.
How do I turn my water off at the meter?
If a customer needs to turn off the water at the meter box, it must be done by a city employee only to prevent damaging the meter and the meter valve. To get your water turned off temporarily (then turned back on), please contact the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251. In case an emergency plumbing repair is needed after hours or on the weekend, you can contact 602-261-8000.
How can I find out if there are any sewer capacity constraint issues in an area of phoenix I want to develop?
There are several areas in the city that currently have sewer capacity constraints that may impact development of those areas. For more information about the sewer capacity constraint issue, please visit the Sewer Constraint Issue website.
How do I resolve water and sewer billing issues?
Water and sewer related billing issues can be resolved by either visiting the Water Services Department Customer Services website, or by contacting the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251.
