Business Customer Service Center

200 W. Washington St., 20th Floor
Phoenix, AZ 85003-1611
Phone: (602) 534-2000
Fax: (602) 495-5097
Web Page: www.phoenix.gov/BUSINESS/buscsc.html

In the course of establishing or operating a business, you may realize the need for a new or larger facility. The BCSC can be of special service to businesses seeking development information about future expansion needs, development costs, and city processing requirements necessary in obtaining city approvals for development projects.

The BCSC is a function within the City Manager's Office, whose primary purpose is to guide businesses through the development process with the least delay. BCSC staff is familiar with the city's codes, ordinances, and processes so they may advise and alert you to any issues that may require special attention. BCSC staff also can serve as your advocate, should you have difficulty in resolving an issue with the departments involved in the development process.

The BCSC works closely with other city departments to provide you with personalized attention regarding the following matters:

• Rezoning
• Zoning variances and use permits
• Site planning
• Building permits
• Sign permits
• Information on fee schedules and processing times
• Referrals for business licensing and loan programs

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