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Job Description

INFORMATION CLERK

JOB CODE 00130

Effective Date:	11/92A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to give information in response to public inquiries and direct visitors to the proper offices. The work is routine in nature, however, the Information Clerk is required to exercise judgment to determine the proper directions to give and deal with the public as tactfully as possible. Typically, work is performed under the general supervision of a Records Supervisor and performance is evaluated by observation.

ESSENTIAL FUNCTIONS:

• Directs visitors to the appropriate City department or other agencies such as county, state or federal offices;
• Opens, sorts, separates, arranges, date stamps, files, and distributes mail or materials;
• Removes money or checks from envelopes so that customer accounts will be properly credited;
• Balances cash register drawer with receipts;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Required Knowledge, Skills and Abilities:

Knowledge of:

• City government and locations of City departments and divisions.

Ability to:

• Communicate orally with customers, clients, and the public on the telephone and in a face-to-face, one-to-one setting in the English language.
• Perform simple arithmetic computations rapidly and accurately.
• Move light objects weighing less than 20 pounds distances less than 20 feet.
• Remain in a standing or sitting position for extended periods of time.
• Learn job-related material primarily through oral instructions and observation. This learning takes place mainly in an on-the-job training setting.
• Prepare clear and accurate reports using correct business English, sentence structure, grammar, and punctuation.
• Operate a variety of standard office equipment such as a keyboard device, calculator, copy machine, and FAX machine.
• Understand and follow oral and written instructions in the English language.

Additional Requirements:

• Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift.

ACCEPTABLE EXPERIENCE AND TRAINING:
Two years of clerical experience or one year at the level of Clerk II. Other combinations of experience and education that meet the minimum requirements may be substituted.