for information about this site's accessibility, click here
phoenix.gov. Image displaying City of Phoenix logo. Click to return home.
Downtown Phoenix skyline looking west at dusk

GO button. Click or press key to go to selection.

skip repetitive navigation
Discover Phoenix
Residents
Businesses
City Government
Employment
Youth & Seniors
e-Services
Home

Job Description

CUSTOMER SERVICE CLERK

JOB CODE 01080

Effective Date: 12/92A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to provide the public with explanations and interpretations of City ordinances, policies and procedures and assistance in completing a variety of City forms. Individuals in this class have frequent contact with the public by phone and through counter duties. Considerable tact and persuasion is required in dealing with citizens who may be or become irate or distraught. This class performs a variety of clerical assignments such as maintaining a simple set of books or logs, operating a CRT unit and/or calculator, and typing various forms and logs. Once the more difficult phases of the work are learned, the employee works independently referring especially difficult or complex cases to the supervisor or lead worker. This class differs from other clerical counter duties by the responsibility for providing information of an interpretive or procedural nature and the frequent contact with distraught or irate individuals.

ESSENTIAL FUNCTIONS:

Required Knowledge, Skills and Abilities:

Knowledge of:

Skill in: Ability to:

Additional Requirements:

ACCEPTABLE EXPERIENCE AND TRAINING:
One year of experience in meeting the public and performing varied office and clerical tasks supplemented by courses in bookkeeping, and demonstrated typing skills. Other combinations of experience and education which meet the minimum requirements may be substituted.

|  phoenix.gov en espaņol   |  Back   |  Contact Us   |  Accessibility   |  Privacy Policy   |  Security   |  Help   |
© Copyright 2008, City of Phoenix

Last Modified on 09/05/2003 13:15:37