Job Description

CUSTOMER SERVICE CLERK
ASSIGN: PLANS

JOB CODE 01085

Effective Date:	Rev. 04/09A

DISTINGUISHING FEATURES OF THE ASSIGNMENT:

The Customer Service Clerk assigned to Plans is responsible for answering telephone calls and relaying information or directing the caller to the appropriate persons for action, performing data entry and retrieval for staff and customers, providing customer referral or information service activities, updating daily logs, and verifying information on building permit applications for accuracy and completeness. This assignment differs from the base classification of Customer Service Clerk due to the higher level of discretion exercised in conducting research; and deciding, based on information available, which departments or divisions will be required to review and evaluate the building plans or which inspectors should be sent on priority calls.