Job Description

UTILITIES SERVICE SPECIALIST

JOB CODE 01370

Effective Date: Rev. 5/92A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to perform a variety of specialized customer service tasks in the Water Services Customer Services Division. Incumbents provide direct customer assistance in the Information and Remittance Services units in initiating or terminating water service, accepting payments, resolving bill complaints and disseminating water conservation information. Employees in the Billing unit provide administrative support to the Customer Services Division in the following functions: OCR/Pre-audit, delinquent collections, responding to correspondence, exception processing, and account adjustments. Prior completion of the Utilities Service Trainee Program differentiates this classification from the Utilities Service Trainee. Work is performed under the general supervision of a Water Customer Services Supervisor I.

ESSENTIAL FUNCTIONS:

Required Knowledge, Skills and Abilities:

Knowledge of:

Skill in: Ability to:

Additional Requirements:

ACCEPTABLE EXPERIENCE AND TRAINING:
Acceptable completion of the Utilities Service Trainee program or equivalent. Other combinations of experience and education that meet the minimum requirements may be substituted.

Last Modified on 09/05/2003 13:15:44