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Job Description

LIBRARY CIRCULATION ATTENDANT I

JOB CODE 01550

Effective Date:	06/92A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to perform clerical work at a circulation desk in either the Central Library or one of the branch libraries. Employees in this class have frequent contact with the public by phone and in person and assist library users in obtaining library cards, paying library charges, and checking materials in and out of the library. Detailed instructions are given during the initial stages of employment, but after employees learn the proper procedures they work with independence. Work is performed under the general supervision of a Library Circulation Attendant II, III or Clerical Supervisor, but some positions are unsupervised during a significant portion of the work week due to extended service hours.

ESSENTIAL FUNCTIONS:

• Checks library materials in and out, and enters transaction records into a computer data base using a keyboard or scanner;
• Inspects incoming materials for damage;
• Explains library card rules to library users, inspects users' identification, and issues library cards;
• Retrieves information from a computer using a keyboard and notifies library users of overdue and lost books;
• Calculates fines and collects library charges from library users;
• Answers library users' questions and explains library circulation policies regarding overdue materials, reserving library materials and related policies;
• Refers library users requiring professional assistance to the appropriate staff person;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Required Knowledge, Skills and Abilities:

Knowledge of:

• Library circulation system and procedures.
• Business English and spelling.
• Basic arithmetic (addition, subtraction, multiplication, division).

Ability to:

• Communicate in the English language by phone or in person in a one-to-one setting.
• Make simple arithmetic calculations with speed and accuracy.
• Understand and follow oral and written instructions.
• Make continuous or repetitive arm-hand movements, such as checking in books and operating a computer keyboard or scanner.
• Bend or stoop repeatedly over time.
• Move light objects (less than 20 pounds) short distances (20 feet or less).
• Learn job-related material primarily through oral instruction and observation which takes place mainly in an on-the-job training setting.
• Remain in a standing position for extended periods of time.
• Work cooperatively with other City employees and the general public.
• Work safely without presenting a direct threat to self or others.

Additional Requirements:

• Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift.

ACCEPTABLE EXPERIENCE AND TRAINING:
One year of library clerical experience and one year general clerical experience, including experience serving the public and demonstrated typing skills, or one year experience at the level of Library Clerk I. Other combinations of experience and education that meet the minimum requirements may be substituted.