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Job Description

CASEWORKER III

JOB CODE 07090

Effective Date:	04/98A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to supervise professional and paraprofessional caseworkers and perform a variety of administrative duties in support of a Human Services program or casework unit. Duties include assisting a program coordinator or center supervisor in the development of policies and procedures and completion of various reports. Work involves supervising the development of complex casework plans designed to assist clients resolve their economic and social functioning problems and become self-sufficient. Client problems relate to such areas as finances, education, employment, health, and substance abuse and resolution involves interviewing, determining eligibility for social services, identifying problems, counseling, making home visits related to client needs and providing assistance or follow-up. Work includes supervising Caseworkers I and II and Casework Aides, providing assistance on difficult and complex cases, and coordinating advocacy programs. This class is differentiated from Caseworker II in that Caseworkers III supervise professional caseworkers and perform various administrative duties that support a unit or program. General supervision is received from a Human Services Center Supervisor, Human Service Program Coordinator, Headstart Area Supervisor, or other supervisor, and work is evaluated on results obtained.

ESSENTIAL FUNCTIONS:

• Supervises a social service program or site under the general supervision of a center supervisor or program coordinator;
• Supervises professional casework staff, including guiding the development and implementation of casework service plans, reviewing and approving case records to ensure that contractual requirements are met, providing training, and evaluating performance;
• Monitors performance indicators to ensure that unit goals are met as specified by departmental and contractual standards;
• Serves as a liaison between clients and internal staff members, other City departments, and other social service or governmental agencies;
• Serves as a liaison between clients and community agencies;
• Counsels and assists clients in understanding causes and contributing factors to their problems and persuades them to identify and utilize personal and external resources to resolve or alleviate those problems.
• Writes statistical and narrative reports on unit activity or in support of a grant or Request for Proposal;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Required Knowledge, Skills and Abilities:

Knowledge of:

• Social service agencies and programs available in the community.
• Effective interviewing and counseling techniques.
• Principles and practices of supervision and social work.
• Leadership styles and skills.

Ability to:

• Perform a broad range of supervisory responsibilities over others.
• Communicate in the English language by phone or in person in a one-to-one or group setting.
• Comprehend and make inferences from written material.
• Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
• Work cooperatively with other City employees and the general public.
• Work safely without presenting a direct threat to self or others.

Additional Requirements:

• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• Employees in this classification who are skilled in a second language may be called upon to utilize that skill in the routine performance of their duties.
• Some positions will require the performance of other essential and marginal functions.

ACCEPTABLE EXPERIENCE AND TRAINING:
Three years of case management or counseling experience in a recognized social service agency including some lead or supervisory experience and a bachelor's degree in social work or related field. Other combinations of experience and education that meet the minimum requirements may be substituted.