Quick Links              --------------------- Airport/Sky Harbor City Jobs Departments A-Z Garbage/Recycling Mayor/City Council Online Services Public Meetings Public Safety What's New Mailing Lists Calendar

	Discover Phoenix	Residents	Businesses	City Government	Employment	Youth & Seniors	e-Services	Home

Job Description

COMMUNITY WORKER II

JOB CODE 07320

Effective Date:	06/92A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to perform citizen contact work designed to effect maximum resident participation and neighborhood involvement in community action programs. Work involves seeking out and encouraging neighborhood residents to participate in identifying and alleviating community social, health, education, employment, housing, recreation or other social problems. Incumbents are responsible for monthly and quarterly reporting and inspections in compliance with federal requirements. Work is performed under the general supervision of the Rehabilitation Marketing Specialist.

ESSENTIAL FUNCTIONS:

• Encourages maximum resident participation and neighborhood involvement in identifying and alleviating community social, health, education, employment, housing, recreation or other problems;
• Interviews individuals and refers them to appropriate social agencies;
• Develops working relationships with community groups and individuals;
• Identifies issues and needs and brings people together to discuss those needs and devise courses of action;
• Conducts house-to-house canvasses, raising question about issues, relating information concerning community organizations and programs, and encouraging increased awareness of, and participation in, anti-poverty programs;
• Obtains information and expertise that groups need to function effectively;
• Compiles records and authors reports;
• Attends Neighborhood Council and other meetings and makes presentations;
• Initiates, processes and maintains Direct Service requests;
• Receives and makes determinations on applications for rehabilitation and home repair;
• Conducts household inspections to ensure program compliance;
• Answers division television calls and answers questions at the service counter;
• Prepares and distributes informational flyers and conducts surveys;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Required Knowledge, Skills and Abilities:

Knowledge of:

• Interviewing and community organization techniques.
• Anti-poverty programs and services.

Ability to:

• Communicate orally with customers, clients or the public in face-to-face one-to-one settings, using a telephone, or in group settings, in English and in Spanish.
• Comprehend and make inferences from written material.
• Work in a variety of weather conditions with exposure to the elements to conduct house-to-house canvasses.
• Learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting.
• Produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
• Enter data or information into a terminal, PC, or other keyboard device.
• Understand the problems of minority and disadvantaged groups, and determine solutions to those problems.
• Understand and follow written and oral instructions in the English language.
• Work cooperatively with other City employees, clients, and the public.

Additional Requirements:

• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift.

ACCEPTABLE EXPERIENCE AND TRAINING:
One year of experience in community action programs, including experience explaining programs to the general public. Other combinations of experience and education that meet the minimum requirements may be substituted.