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Job Description

SENIOR PROGRAMS SUPERVISOR I

JOB CODE 07350

Effective Date:	07/05A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to plan, direct and evaluate all activities, programs and services provided to assist, educate and entertain elderly and disabled clients at a City of Phoenix Senior Center. Activities, programs and services include outreach and counseling, educational classes and lectures, recreational and social events, arts and crafts, field trips, physical exercises, distribution of USDA commodities and various food supplements, transportation and shopping assistance, health clinics, and legal assistance. The incumbent supervises Senior Center Assistants and Secretaries II, as well as other part-time staff and volunteers engaged in outreach efforts and various activities for the elderly and disabled. Some positions are assigned to Senior Services Administration to provide assistance to the Human Services Program Coordinators. This class is supervised by the Human Services Program Coordinator who reviews performance through observation of work methods, conferences, reports, and evaluation of results achieved.

ESSENTIAL FUNCTIONS:

• Plans, develops, implements, provides, and evaluates food, nutrition, and social activities, programs and services for the elderly and disabled either directly or through advocacy with other service providers;
• Trains, supervises, evaluates and disciplines program personnel and recruits and trains volunteers;
• Counsels and assists clients in understanding causes and contributing factors to their personal problems and persuades them to identify and utilize personal and external resources to resolve or alleviate those problems;
• Participates in collaborative efforts to develop new funding opportunities and programs;
• Monitors and reports on budgeted expenditures involved in food/commodity purchases, contributions for meals, advisory board funds, and special fund raisers;
• Identifies, coordinates, and facilitates the correction of facility problems, including ADA and health code violations;
• Schedules facilities and outside presenters for Senior Center activities;
• Works with citizen advisory groups to plan and evaluate programs;
• Supervises and conducts community outreach efforts to recruit new Senior Center clients;
• Develops and participates in fundraising efforts for Senior Center activities and special events;
• Keeps records and writes administrative reports;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Required Knowledge, Skills and Abilities:

Knowledge of:

• Problems, special needs and community resources available for the elderly and disabled.
• Counseling techniques.
• Physical, social, cultural and special population activities.
• Principles and practices of supervision.
• Leadership styles and skills.

Ability to:

• Relate to the problems of the elderly and disabled and assist them in identifying and solving their problems by direct counseling and referral.
• Perform a broad range of supervisory responsibilities over others.
• Communicate in the English language by phone or in person in a one-to-one or group setting.
• Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
• Perform basic arithmetical calculations (addition, subtraction, multiplication, and division).
• Work cooperatively with other City employees, clients, volunteers, and various public and private agencies.
• Work safely without presenting a direct threat to self or others.

Additional Requirements:

• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• Some positions will require the performance of other essential and marginal functions.

ACCEPTABLE EXPERIENCE AND TRAINING:
One year of experience in community service work with special emphasis on social services, including program development experience specific to the needs of the elderly or disabled and a bachelor's degree in social work, sociology, gerontology or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.