Job Description

HOUSING SUPERVISOR

JOB CODE 08530

Effective Date:	05/93A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to supervise a staff of administrative, clerical, and maintenance operation employees who perform services related to the day-to-day property management of an assisted housing program, or who assist eligible applicants for all assisted housing programs. Work involves overseeing rental assistance and/or collection systems; administering grant programs and occupancy; ensuring federal, state, and local guidelines are met; supervising maintenance functions of an assisted housing facility; and serving as liaison to resident and community groups, including law enforcement agencies. Direct supervision is exercised over Housing Program Assistants, Building Maintenance Foremen, and Building Maintenance Supervisors. Broader program responsibility and input into policy decisions distinguishes this classification from the Housing Program Assistant. Housing Supervisors work under the general supervision of the Housing Administrator.

ESSENTIAL FUNCTIONS:

• Directs and supervises a staff of administrative and clerical employees performing services related to the day-to-day operation of a public housing facility, or the determination of eligibility for conventional and Section 8 housing;
• Supervises maintenance operations;
• Supervises the inspection of housing units and approves them for rental;
• Interprets, explains, and enforces policies, rules, regulations, and legal documents;
• Works closely with tenant and community groups, and law enforcement agencies to improve housing residents' well being, solve problems, or share information;
• Participates in management team efforts to improve the overall operation of housing facilities and the extension of services;
• Works closely with advisory committees on housing matters and policy development;
• Writes reports on programs and operational problems after research and analysis of information;
• Analyzes work procedures and job methods and applies computer input methods and techniques to enable computer processing;
• Develops, revises, and maintains standard operations manual;
• Responds to inquiries and requests for interviews by the media;
• Presents evidence in administrative hearings and court proceedings;
• Prepares budget requests and administers an area or program budget;
• Participates and monitors modernization projects (in-house and contracted);
• Oversees and/or supervises perpetual inventory system;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Required Knowledge, Skills and Abilities:

Knowledge of:

• Principles of public administration and public housing practices.
• Housing policies, rules, and regulations.
• Accepted office administration and supervisory techniques.
• Property management procedures and practices.
• Available social assistance resources.

Ability to:

• Perform a broad range of supervisory responsibilities over others.
• Communicate orally with customers, clients, or the public in face-to-face one-to-one settings, using a telephone, or in group settings.
• Observe or monitor people's behavior to determine compliance with prescribed operating or safety standards.
• Comprehend and make inferences from written material.
• Learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting.
• Establish and maintain cooperative working relationships with other City employees, law enforcement agencies, resident and civic groups, and the public.
• Produces written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
• Apply knowledge of computer systems to public housing business procedures.
• Work safely without presenting a direct threat to self or others.

Additional Requirements:

• Must obtain HUD certification as a Public Housing Manager by the end of the probationary period.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift.

ACCEPTABLE EXPERIENCE AND TRAINING:
Three years of administrative and supervisory experience in assisted or non-assisted housing or property management, and a bachelor's degree in business or public administration or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.