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Job Description

CHIEF INFORMATION OFFICER

(Non-classified)

JOB CODE 09920

Effective Date:	05/01A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to develop City-wide prioritized information requirements and to establish City-wide standards for hardware and software to ensure quality, functionality, connectivity, and compatibility through the use of computer hardware and software to conduct City services. The Chief Information 0fficer is ultimately responsible for development, implementation, and maintenance of applications systems, operation of the centralized data processing center, establishment and maintenance of a standard charge-out distributing system for Information Technology Department (ITD) services, and maintenance of acceptable service levels for City user departments. The Chief Information 0fficer oversees a continuous program of education and research to assure City-wide standards are maintained and the cost-effective utilization of ITD resources. Work is performed with considerable independence and judgment, subject to review on the basis of results achieved, under the general direction of a Deputy City Manager.

ESSENTIAL FUNCTIONS:

• Establishes guidelines and programs for effective information technology management;
• Provides data processing services required by the City of Phoenix;
• Plans, organizes, coordinates, and directs the activities of the City centralized and ITD satellite data processing centers;
• Recommends long-range and short-range management information systems plans and budgets to City management;
• Approves staff recommendations on major systems development and/or research projects;
• Establishes City-wide strategic policy for planning, development, and design of information needs;
• Researches management information systems hardware and software including applicable vendor applications, data base management, and operational control packages;
• Sets policies to ensure privacy data and security of data processing facilities;
• Establishes guidelines and programs for effective database management utilization;
• Consults with and advises other division and department heads on information technology management needs and problems;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Required Knowledge, Skills and Abilities:

Knowledge of:

• Principles, applications, and techniques of electronic data processing systems.
• Computer systems design, programming, and operations.
• Computer hardware and software systems planning and technical support functions.
• Organization, management, and control of complex computer equipment and data processing facilities.
• Principles and practices of business and public administration.
• Principles and practices of personnel management and supervision.

Ability to:

• Perform a broad range of supervisory responsibilities over others.
• Establish a plan for and use technical and staff resources.
• Work cooperatively with others.
• Communicate orally in the English language with customers, clients, and the public using a telephone or in a one-to-one or group setting.
• Produce written documents in the English language with clearly- organized thoughts with proper sentence construction, punctuation, and grammar.
• Review or check the work products of others to ensure conformance to standards.
• Comprehend and make inferences from written material.

Additional Requirements:

• Some positions will require the performance of other essential or marginal functions.

ACCEPTABLE EXPERIENCE AND TRAINING:
Three years of management experience in directing a major program in a large scale data processing facility and a bachelor's degree in mathematics, business administration, computer sciences or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.