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Job Description

ASSISTANT NEIGHBORHOOD SERVICES DIRECTOR

JOB CODE 18560

Effective Date:	New 01/07N

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is to assist in the direction and management of the functions of the Neighborhood Services Department. Work involves providing guidance on key policy issues, and fostering teamwork among the divisions and other operating departments. The incumbent assists in organizing and directing specialized development, housing, neighborhood maintenance and code enforcement, and citizen participation programs to improve the quality of neighborhoods throughout the city of Phoenix. Considerable discretion and independent judgment is required in performing the duties of this classification. Work is performed under the general direction of the Neighborhood Services Director and is evaluated based on results achieved.

ESSENTIAL FUNCTIONS:

• Acts in the Neighborhood Services Director's absence;
• Interprets policy and provides staff direction on policy and procedures;
• Supervises the work of assigned divisions and staff;
• Plans, implements, and reviews departmental short- and long-term goals;
• Consults with the City Manager, the City Manager's staff, and department heads on programs aimed at improving, preserving, and revitalizing neighborhoods;
• Prepares annual budgets, controls expenditures, and establishes operational standards for the department;
• Prepares and implements ordinances, resolutions, and policies affecting the department mission;
• Assists in the direction of implementation of the City's neighborhood improvement programs including strategies to facilitate the formation of neighborhood associations, involvement of neighborhood associations and residents in setting policies, and the coordination of service delivery among City functions;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Required Knowledge, Skills and Abilities:

Knowledge of:

• Municipal finance, budgeting, personnel, and labor relations.
• Comprehensive principles and practices of urban planning, neighborhood revitalization, and community development.
• Principles and practices of local, state, and federal laws and ordinances related to existing housing and building and property standards;
• Managerial and administrative practices and procedures.
• The organization and direction of a comprehensive departmental operation.

Ability to:

• Understand community and social conditions to determine needs.
• Communicate with individuals and groups in a face-to-face, one-to-one setting, or by telephone.
• Direct and coordinate a multidisciplinary staff in code enforcement, housing, development, and neighborhood revitalization and preservation activities.
• Establish relationships and work cooperatively with City officials, boards and commissions, employees, and the general public.
• Perform a broad range of supervisory responsibilities over others.
• Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
• Work safely without presenting a direct threat to self or others.

Additional Requirements:

• This position may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• Performs other marginal functions as assigned.

ACCEPTABLE EXPERIENCE AND TRAINING:
Five years of progressively responsible managerial experience in comprehensive programs involving neighborhood revitalization, urban planning, code enforcement, housing, neighborhood capacity building, and community development activities, including three years of experience in an administrative position with supervisory responsibility, and a bachelor's degree in business or public administration, community development, political science, sociology, urban studies, or a related field. An advanced degree is preferred. Other combinations of experience and education that meet the minimum requirements may be substituted.