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Job Description

ASSISTANT CUSTOMER SERVICES ADMINISTRATOR

JOB CODE 51280

Effective Date: 04/92A

DISTINGUISHING FEATURES OF THE CLASS:

The fundamental reason this classification exists is provide the direct management and supervision of field operations in the Customer Services division of the Water Services Department. The incumbent is responsible for field complaint investigations, meter reading and meter route planning, developing and implementing field procedures and investigation of illegal water use. Supervision is exercised over Field Service Supervisors II. Incumbents are guided by City Code, department policies and assignments received from the Customer Services Administrator, but must exercise independent judgment in accomplishing assigned work. Success is measured through reports, conferences, program results, productivity improvements and cost savings in economy of operations.

ESSENTIAL FUNCTIONS:

Required Knowledge, Skills and Abilities:

Knowledge of:

Ability to:

Additional Requirements:

ACCEPTABLE EXPERIENCE AND TRAINING:
Three years of financial or utility management experience at a supervisory level and a bachelor's degree in public or business administration or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.

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Last Modified on 09/05/2003 13:18:33