Job Description
POLICE AIDE
JOB CODE 62180
| Effective Date: | 4/92A |
|---|
The fundamental reason this classification exists is to perform a variety of routine field and clerical work in support of police functions in a bureau or precinct. Incumbents of this classification work under supervision of a sworn police employee. Performance is evaluated through personal observations and discussion. Some positions require shift work.
ESSENTIAL FUNCTIONS:
- Answers routine inquiries and makes proper disposition or directs them to proper authorities;
- Maintains forms and supplies inventory at police facilities and issues sup- plies, equipment and forms to Police Officers as requested;
- Opens, sorts, files and routes mail, products, materials, and other paperwork;
- Enters data or information into a computer terminal or PC;
- Indexes, codes, alphabetizes and files a variety of records;
- Transports reports and other paperwork to division headquarters;
- Drives police vehicles between the maintenance shop and police briefing stations;
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Required Knowledge, Skills and Abilities:
Knowledge of:
- Modern office practices and equipment.
- Communicate in the English language with the public by phone or in person in a one-to-one setting.
- Work cooperatively with the public and other City employees.
- Maintain the confidentiality of sensitive information.
- Comprehend and make inferences from material written in the English language and learn job-related material through observation and oral instructions. This learning takes place mainly in an on-the-job training setting.
- Operate a variety of standard office equipment.
- Remain in a sitting position for extended periods of time.
- Learn the geography of the City of Phoenix.
- Operate a computer utilizing a keyboard or other device.
Additional Requirements:
- Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
- Appointments to positions in the Police Department are subject to meeting appropriate polygraph and background standards.
- Some positions will require the performance of other essential functions depending upon work location, assignment, or shift.
ACCEPTABLE EXPERIENCE AND TRAINING:
Demonstrated ability to perform routine clerical work and six months of public contact or
customer assistance experience. Other combinations of experience and education that meet the
minimum requirements may be substituted.