Official Web Site of the City of Phoenix

The City of Phoenix Water Services Department has consistently provided a reliable supply of drinking water that meets or surpasses all standards for health and safety at a cost lower than most cities in the Southwest. More than 90 percent of the water delivered to our customers comes from surface water sources such as lakes, rivers, and streams. The remaining amount of water delivered to our customers comes from groundwater (wells). The surface water is treated at one of six water treatment plants.

After customers use the water, we collect it and treat it at one of the three wastewater treatment plants in such a manner that it meets all applicable standards to protect the environment. Most of the water is recylced - or reclaimed - and is used for agricultural irrigation, industry, or to water large turf areas such as golf courses.

The City of Phoenix Water Services Department, as a government agency, is fee driven and thereby self-supporting and does not rely upon taxes for its operation.

A staff comprised of about 1400 employees - trained engineers, technicians, and office and field service people - provides the department's services to customers within its 540-Square Mile service area.

Learn some facts about the Water Services Department.

If you need assistance with a service issue, please contact our Customer Services Division at (602) 262-6251, Monday through Friday, 8 a.m. to 5 p.m. (The best days to reach us are Tuesdays, Wednesdays and Thursdays), and at (602) 261-8000, for after hours and on weekends and holidays. For questions about customer service, our e-mail address is water.customer.service@phoenix.gov.