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Setup or Close Water or Sewer Account |
Select from the following list of topics for more information:
Setting up a new account
Requirements to set up a new account
Establishing a sewer connection
Establishing a water connection
Closing an existing account
Temporary water turn-off's
Customer service center/pay station locations
Common service issues
SETTING UP A NEW ACCOUNT *
To set up a new water or sewer service account, you will need to contact the Water Services Customer Services Division, Monday through Friday, from 7:30 a.m. to 5 p.m., excluding city holidays, at 602-262-6251 (However, the best days to reach them are Tuesdays, Wednesdays, and Thursdays). You can also visit a Customer Service Center/Water Services Pay Station during normal business hours. Click here for a list of Pay Station Locations.
Requirements to set up a new account
Whether you call or visit in person, you will need to provide your name, service address, billing address (if different), daytime phone number, title company, and escrow number. If you are renting, you will need to provide your name, address, daytime phone number, and the name, address and phone number of the property owner. A copy of your ownership papers or lease may be required for documentation purposes. An Account Activation Fee of $33.00 + tax will be charged for the set up of all accounts. An additional deposit will be charged for renters based on meter size.
*When opening an account, please arrange it at least one working day before you want the service activated.
ESTABLISHING A SEWER OR WATER CONNECTION
Establishing a Sewer Connection (tap)
Establishing a sewer connection is different from setting up an account. This involves the process of attaching a physical pipe from your home or business to the city sewer system. To get a sewer service connected to the City of Phoenix Wastewater Collection System, please visit the Water and Sewer section of the city's Development Process website.
Establishing a Water Connection (tap)
Establishing a water connection is different from setting up an account. This involves the process of attaching a physical pipe from your water meter to the city water system. To get a water service connected to the City of Phoenix water system, please visit the Water and Sewer section of the city's Development Process website.
CLOSING AN EXISTING ACCOUNT*To close a current water or sewer account, you will need to contact the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251 (However, the best days to reach them are Tuesdays, Wednesdays, and Thursdays). You can also visit a Customer Service Center/Water Services Pay Station during normal business hours. The locations are listed below.
*When closing an account, please arrange it at least one working day before you want the service discontinued.
Temporary water turn-off's
If a customer needs to turn off the water at the meter box, it must be done by a city employee only to prevent damaging the meter and the meter valve. To get your water turned off temporarily (then turned back on), please contact the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251 (However, the best days to reach them are Tuesdays, Wednesdays, and Thursdays). In case an emergency plumbing repair is needed after hours or on the weekend, you can contact 602-261-8000.
This information has been provided by:
City of Phoenix Water Services Department **
Customer Services Division
305 W. Washington Street; Suite 200
Phoenix, AZ 85003-2102
602-262-6251
water.customer.service@phoenix.gov** This address is for correspondence only.
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