- City of Phoenix Statement of Commitment to Customers
- City Department ADA Liaisons Directory
- City TTY Numbers
- You Have a Right to Accessible Programs, Services & Activities
- ADA Compliance Efforts
- Discrimination Complaints (Filing of)
- ADA Regulations
Web Accessibility Preamble
In 1994 the city of Phoenix's pioneering commitment to accessibility was documented as one of our six Information Superhighway policies. It is known as "Universal Access and Equity of Service" and states, "It is essential that affordable access to advanced telecommunication services be available to all citizens as well as businesses, education, and government." Evidence of this commitment was established in 1995 by placement of assistive technology devices at various neighborhood public-access workstations, including a few partner non-profit organizations serving individuals with disabilities.
Since then, years of technical evolution and accessibility standards development have framed a nationwide interest in assuring appropriate Web site access. This statement reaffirms the city's commitment to inclusion and universal access in all of its services and programs. Although not required by regulation or law, the city acknowledges its commitment to serve its citizens who use assistive technology or who may have other needs, which may be met through the design principles of Section 508 of the federal Workforce Investment Act of 1998.
The following is the accessibility statement for this site (all pages starting with phoenix.gov).
The city of Phoenix ensures that people with hearing, visual, mobility, and other disabilities have equal access to city-provided information and services on city of Phoenix Web sites that use Internet technologies.
We are committed to making all of our Internet documents accessible to everyone. The city seeks to bring these sites into basic compliance with Section 508 code and therefore is committed to becoming and remaining compliant with the requirements of Section 508 of the Workforce Investment Act of 1998. We continually review our site and modify pages to remove accessibility problems for people with disabilities.
The use of implementation guidelines will ensure that Web content created by the city of Phoenix is developed to serve the largest possible audience. Compliance with these guidelines provides an added benefit to those users with text-based browsers, low-end processors, slow modem connections and/or no multimedia capabilities on their computer.
It is the direct responsibility of the content provider and their Web page developers to become familiar with the guidelines for achieving universal accessibility and to apply these principles in designing and creating all Web content. The city's Content Management System proceduralizes content accessibility review and aids content contributor efforts in achieving compliance.
The Information Technology Department PhxWeb team is responsible for site-wide accessibility. This responsibility includes dissemination of the W3C Guidelines and subsequent updates to appropriate persons. Appropriate persons include, but are not limited to, all staff who are responsible for Web content development and any consultant or vendors who develop content for a city Web site. Guidelines for insuring this commitment are maintained as part of the phoenix.gov operating manual.
For further information or assistance, please contact us at email@example.com.