The Office of Customer Advocacy (OCA) was created to provide development assistance and case management for business customers new to the land development and building permit processes. Customers considering the adaptive reuse of an existing building for commercial purposes are encouraged to contact this office before beginning the building permit process.
OCA's specialty is the delivery of services to customers undertaking the following types of development projects:
- Remodeling existing commercial buildings
- Renovating historic buildings
- Converting residential structures to business use
- Revitalizing neighborhood retail centers
Staff can meet with you to discuss the full scope of your construction project and explain the requirements involved in obtaining building permits and ultimately certificates of occupancy.
Key Services
Services include assistance with pre-project research, reviewing processes and procedures, formulating realistic timelines and fostering feasibility discussions. Staff also will link you to the appropriate technical expert for specific code or ordinance issues. To obtain technical information regarding a project, the Development Center on the second floor of Phoenix City Hall is an excellent place to begin.
Office Hours
Weekdays from 8 a.m. to 5 p.m., Phoenix City Hall, 200 W. Washington St., second floor. For more information or to make an appointment, call 602-534-7344.