John Chan was named Community and Economic Development Director in November of 2011. He oversees the department’s economic and workforce development programs and initiatives to attract, retain and grow businesses in order to enhance the economic vitality and quality-of-life for the city of Phoenix.
Chan joined the City of Phoenix in 1992 and has led a number of city initiatives including community development programs, economic development, downtown redevelopment and tourism promotion. Prior to his current assignment, Chan was the Director of the Phoenix Convention Center where he managed of one of the top convention center venues in North America. Chan also served as the Director of the Downtown Development Office where he was responsible for leading the city’s downtown revitalization efforts.
He was named the 2009 Economic Developer of the Year by the Arizona Association for Economic Development; and under his leadership, the Downtown Development Office received a 2009 DREAMER award for Outstanding Organization from the Downtown Phoenix Partnership. Chan is a native of Phoenix and received his Bachelor of Science degree in Business Administration from Arizona State University in 1982. He resides in Ahwatukee with his wife Nancy and their two children.
Hank Marshall was named Economic Development Executive Officer in March 2013. He oversees the department’s International, Business Development and Business Retention/Expansion programs and initiatives. The team is charged with the pursuit of opportunity that advances economic prosperity for the city of Phoenix.
Prior to joining the City of Phoenix, Marshall was Senior Vice President of International at the Arizona Commerce Authority. Marshall was one of the key executives that assisted with the launching of the Arizona Commerce Authority in July 2011. From 2005 to 2011, Marshall served as the CEO of AISLE21, an international consulting firm.
Marshall also serves as the British Honorary Consul to the State of Arizona. Marshall was raised overseas and spent many years in international corporate assignments. Marshall received his Bachelor of Science degree in Mechanical Engineering from Rutgers University in 1982. He resides in Ahwatukee with his wife Ann while his two sons attend university.
Roberto E. Franco joined the City of Phoenix in February 2002 as the Assistant Director for the Community and Economic Development Department. Roberto has 25 years of professional experience with emphasis in contract administration, strategic planning, negotiation, financial, marketing, management, and administering and developing economic development projects.
In addition to being Assistant Director, Roberto also serves as President, Vice-Chairman, and board member of the Phoenix Community Development and Investment Corporation (PCDIC), which has been awarded a total of $263 million of New Market Tax Credits (NMTC) allocation from the U.S. Department of Treasury's Community Development Financial Institution (CDFI). He assisted with public-private partnerships with GMAC, Prudential Insurance, Mutual of Omaha Bank, M&I Bank, US Bank and others throughout the NMTC process.
Roberto is well experienced in working with service, manufacturing, telecommunications, back-office operations, and retail companies. He has negotiated contracts with Fortune 500 executives, site selection consultants, CEOs, bank presidents, local, state and federal governmental entities.
Before joining the City of Phoenix, Roberto served as Director of Economic Development for the City of El Paso, Texas for over 10 years. He graduated from the University of Texas at El Paso, with a Bachelor of Business Administration degree, with a major in marketing and accounting. He received his Masters of Business Administration, also from the University of Texas at El Paso.
Scott Sumners leads the city’s downtown redevelopment, transit-oriented development and central city real estate development initiatives for the department. His background includes 18 years of experience in both the public and private sector.
Sumners originally joined the City of Phoenix in 1996 as a Project Management Assistant in the Community and Economic Development Department and has progressively worked his way up in the organization in a number of City departments. Previously, Scott worked as Deputy Director of the Convention Center Department where he managed the $600 million Phoenix Convention Center Expansion and Symphony Hall Renovation projects. He also worked as Special Project Administrator overseeing the preliminary phases of the PHX Sky Train at Sky Harbor International Airport.
After a five-year stint in the private sector as an owner’s representative managing complex hospitality and residential projects for U.S. and international developers, Scott returned to the City in 2011 as Deputy Director in the Public Works Department, responsible for management, maintenance and repair of City buildings.
Sumners received a Bachelor of Science in Urban Planning in 1993, and a Master of Public Administration degree in 1999, both from Arizona State University. In 2011, he was awarded Project Management Professional (PMP) and Certified Construction Management (CCM) credentials. An Arizona resident for over 25 years, Scott is married with two children.
Bruce MacTurk leads a team of professionals in managing the city’s Domestic, International, Retail and Community Business Development Revitalization programs, working to attract major sales tax-generating and employment-generating office, industrial and emerging technology development to the City of Phoenix. Bruce has practiced economic development for over 22 years and has helped negotiate over 20 retail development agreements with private sector developers and businesses, resulting in over 7 million square feet of new and/or redeveloped space and over $55 million in net new annual sales tax revenue to the City of Phoenix.
Over the past 10 years, Bruce has also worked with his team and regional partners to assist with the recruitment of over 175 major employers to the City of Phoenix from outside the region, through coordination of a variety of marketing, outreach, financing and project management programs and initiatives. Bruce recently led a team of City management and staff to help attract W.L. Gore and an estimated 900 employees to a 40-acre site in North Phoenix, as well as Abraxis Bioscience to a 200,000 S.F. facility in West Phoenix.
In 2006, Bruce served as the Chairman of the Greater Phoenix Economic Council (GPEC) Economic Development Directors Team (EDDT), serving in an advisory capacity to GPEC’s President and CEO. Bruce has been a member of the Arizona Association for Economic Development (AAED) for 8 years, currently serving on the Board of Directors and is the Board’s liaison to the Governmental Affairs Committee. He is also a member of the International Council of Shopping Centers (ICSC).
Bruce received his Bachelor of Science Degree from Humboldt State University in Northern California, and his MBA from the University of Phoenix. He is married and he and his wife, Marianne, have two children.
Michelle Pierson is a rising leader and visionary in the field of Economic Development in the Southwest. Born and raised in Nogales, Arizona, Michelle brings over 15 years of experience in Community and Economic Development.
As a Deputy Community and Economic Development Director with the City of Phoenix, she oversees the Business Retention Division that boasts some of the most innovative programs in the country, including leading the effort in developing comprehensive business retention and expansion program along with Arizona Public Service and the Greater Phoenix Chamber of Commerce in 2003. In addition, under Michelle’s leadership the first dedicated Business Advocate/Program for businesses impacted by light rail construction was created in response to the Phoenix City Council's desire to provide a deeper level of one on one business assistance to businesses and is unique to Phoenix.
Other initiatives fostered and improved during Michelle's tenure at the City include the oversight of workforce development, technical and financial assistance programs for existing Phoenix companies. Pierson's dedication to collaboration also assisted the City of Phoenix in submitting a highly successful application to the U.S. Department of Treasury in 2002, which netted the City the country's largest allocation of $170 million in New Markets Tax Credits. Most recently, under Michelle’s leadership, the Business Retention Division is forging new territory as it relates to fostering and growing local entrepreneurship in collaboration with several business association partners.
Prior to moving to Phoenix, her career in economic development included, but was not limited to, initiatives related to business attraction, retention and expansion, sitting on the Pima County Workforce Investment Board and chairing the Pima County School to Work Board, bringing the City’s Film Office to the Office of Economic Development and overseeing two federally funded programs known as HOPE VI.
Diane Nakagawa is responsible for the day-to-day operations of the Management Services Division which includes the Fiscal, Administration, Information Technology, and Human Resources Sections as well as overseeing the department’s $32 million budget. Diane also assists the Director with special projects including strategic planning, developing policies and procedures and city-wide initiatives.
Diane spent her first five years in the City with the Community and Economic Development Department working on downtown development initiatives including transit-oriented development efforts and the ASU Downtown Phoenix campus as well as managing the budget and administrative aspects of the department. Prior to rejoining the department Diane spent three years in the City’s Aviation Department as an Economic Development Program Manager where she focused on long term planning efforts for Phoenix Sky Harbor International Airport.
Prior to joining the city, Diane spent several years with the Gilbert Chamber of Commerce overseeing business development efforts.
Diane earned her MPA from Arizona State University and a BA in Political Science from the University of Hawaii.
Cynthia M. Spell Tweh, Deputy Director for the City of Phoenix Community and Economic Development Department, has over nineteen years of work experience in workforce and training programs with community based organizations and local government, including both county and city municipalities. Cynthia is currently responsible for administering the Community and Economic Development Department Phoenix Workforce Connection Workforce Investment Act Title IB Adult, Dislocated Worker, and Youth program services. Services offered through the workforce system enables job-seeking individuals to identify and build appropriate work skills to meets business and industry needs.
Cynthia serves on a number of local, statewide and national boards and advisory groups. She has presented workshops on workforce development related topics at several national and statewide conferences. She currently chairs the Arizona Association for Economic Development -Economic and Workforce Development Committee and is appointed to the Arizona Career and Technical Education Stakeholders Committee. Cynthia holds a Master of Social Work degree from Arizona State University and is licensed through the Arizona Board of Behavioral Health Examiners. Cynthia proudly served in the United States Marine Corps and United States Marine Corps Reserves for over 18 years.
Paula West serves as the deputy director of the Community & Economic Development International Relations Division and concurrently as the Executive Director of Phoenix Sister Cities, Inc. (PSC), a private, not-for profit organization established to oversee and coordinate the City’s sister cities program.
As the director of the International Relations Division, Paula and staff serve as the City’s primary point of contact for international visitors and related activities with the Mayor, City Council and City departments. The Division serves as the Cityand business community’s source for official, international and protocol matters.
Paula serves as an elected member of the Sister Cities International (SCI) Board of Directors and serves on the Board’s Executive Committee. She formerly served as SCI’s state coordinator for Arizona and is a founder and former president of the Arizona Sister Cities State Chapter. Other affiliations include Protocol and Diplomacy International.
Paula is a graduate of the University of Phoenix, with a BA in business management. She is a 36-year resident of Phoenix and has two children and six grandchildren. Her son and family reside in Gilbert, Arizona and her daughter and family reside in Jakarta, Indonesia.