Emergency Assistance

Social Services

Social services are available at family and senior services centers to provide assistance in the areas of:

  • Case management (employment services, budgeting, social and life-skills development counseling)
  • Eviction prevention / move-in assistance
  • Emergency utility and rental assistance
  • Nutritional resources
  • Transportation
  • Information on senior programs and resources, including senior discount programs
  • Housing repair assistance (including minor home appliance replacement/repair).

Appointments

Beginning at 8 a.m. each Monday, call your nearest family service center to schedule an appointment.

Eligibility

Applicants must:

  • Be a Phoenix resident
  • Provide proof of residency and citizenship
  • Other program eligibility criteria vary. Assistance may be restricted to once per 12-month period.

Services

  • Case Management Services - Caseworkers assist families and adult individuals resolve problems and assist them in achieving self-sufficiency.
  • Emergency Financial Assistance Services - Emergency assistance includes rental and utility assistance in crisis situations. Other emergency services are provided as center resources allow.

Family Service Centers

Family Services Centers are operated Monday through Friday 7:30 a.m. to 5:00 p.m. Phone calls are accepted starting at 8 a.m. daily. 

Households with a member age 60 or over may contact the Senior Services Intake line at 602-262-6631 between 8 a.m. and 5 p.m. Monday through Friday.

John F. Long Family Services Center
3454 N. 51st Ave.
Phoenix, AZ 85031
602-262-6510
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Travis L. Williams Family Services Center
4732 S. Central Ave.
Phoenix, AZ 85040
602-534-4732
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Sunnyslope Family Services Center
914 W. Hatcher Road
Phoenix, AZ 85021
602-495-5229
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The multi-purpose family services centers are located throughout the city to provide services which promote self-sufficiency for adults and families to meet emergency, short- and long-term needs for City of Phoenix residents.