NOTE: Appointments to positions in the Police Department are subject to meeting appropriate polygraph and background standards. In addition, working irregular hours, shifts, weekends, holidays, and evenings will be required.
RECRUITMENT DATES On a continuous basis.
SALARY $18.01 - $26.44 hourly / $37,460.80 - $54,995.20 annualized.
EXPERIENCE Requires one year of experience in public contact and clerical work and the ability to type at a skilled rate of speed (35 corrected wpm). Other combinations of experience and education that meet the minimum requirements may be substituted.
DUTIES A Police Communication Operator uses the 9-1-1 system, multi-button base radios, and Computer Aided Dispatch system to receive, prioritize, and process calls for police services. Employees are expected to demonstrate extensive oral communication skills and exercise sound judgment under pressure. Employees must successfully complete the on-the-job training program within 12 months of hire. Vacancies are anticipated over the life of this eligible (hiring) list.
ALSO REQUIRED All positions must meet polygraph and background standards appropriate to non-sworn employees of the Police Department. The general factors for disqualification are listed at
http://www.phoenix.gov/police/pdjob_civildisq.html. Working irregular hours, shifts, weekends, holidays, and evenings will be required. NEW HIRES MAY BE REQUIRED TO WORK SECOND AND THIRD SHIFTS.
RESIDENCE Maricopa County residency is required within 24 months after the date of hire and must be maintained.
EVALUATION Based on written exam. The written exam includes items on study guide material, following oral directions, spelling, public relations, and communication techniques. A passing score on the written exam and certification of typing skills (35 WPM; see attached for further info) is required to be placed on the Eligible List. This eligible list will expire 12 months from the date of certification.
See attached test notice for upcoming exam dates. All completed applications must be turned in at the exam site.
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