March 14, 2013
The city’s service line warranty program partnership launched last fall has saved residents thousands of dollars in repair costs. Service Line Warranties of America (SLWA) is delivering letters over the next few weeks to Phoenix homeowners. It’s the second campaign for the city as part of the National League of Cities program.
SLWA offers residents optional sewer and water line warranties, covering water lines from the meter to the connection to the home and sewer lines from the private property line to the connection to the home. In five months, local plumbers have serviced more than 250 homes, saving residents $130,000. More than 16,000 Phoenix homeowners have signed up.
The program with SLWA is part of the city’s Marketing Partnership Program, designed to identify revenue-generating business partnerships, at no cost to the city.
“This voluntary program continues to be a winning partnership,” said Vice Mayor Bill Gates, who chairs the City Council Finance, Efficiency and Innovation Subcommittee. “It offers peace of mind for residents who chose to participate, while generating thousands of dollars to fund vital city programs and services without raising taxes.”
North Phoenix resident Parag Shah owns three jewelry stores in the Valley. He looked closely at the program materials, signed up, and a few weeks later had a leak in his water line. A plumber working through SLWA’s program fixed it the same day he called.
“If an unforeseen event happens, you just call,” Shah said. “They process your claim, come out and fix it and you’re done. It’s valuable protection.SLWA is mailing letters to Phoenix residents with program details. The cost for the water line program is $4.50 a month, or $49 if paying for the full year, and the company bills residents directly. Residents also can contact SLWA about sewer line coverage if they are not already signed up. SLWA has an A+ rating from the Better Business Bureau, and 96 percent of Phoenix customer survey responses rate the service as “excellent, very good or good.”
For more information or to enroll in the optional Service Line Program, call SLWA at 1-866-922-9006, or visit slwofa.com. Overall, 160 cities around the country are participating through the National League of Cities. In five months since the Phoenix program started, it already has generated $300,000 to help crucial city services, like Police, Fire, parks, libraries and senior centers.
The City Council established the Marketing Partnership Program to identify and implement mutually beneficial business partnerships and generate revenue for city programs and services.
For more information, visit phoenix.gov/bizpartners.