Asurion's Phoenix Technical Support Center Opens

Nov. 6, 2013

Asurion Ribbon Cutting Event

Asurion, a global leader in providing consumer technology protection services for mobile phones and other electronics, today held a grand opening and ribbon cutting of the new 64,000-square-foot Phoenix technical support center.

“Asurion is proud to call Phoenix, Arizona home to our newest Premier Support Solutions center,” said Sue Nokes, senior vice president Customer Solutions, Asurion.  “We have found tremendous talent in Phoenix. Since opening our doors at the end of September, we have trained and graduated our first class of support technicians. We are grateful for the warm welcome we’ve received from the Phoenix community, local businesses and government officials and look forward to a long, healthy partnership ahead.”    

The Arizona Commerce Authority, Greater Phoenix Economic Council and Phoenix’s Community and Economic Development Department partnered to identify optimum real estate options.      

“Working together as regional partners to attract great jobs is an effective way to invite business opportunities and industry leaders like Asurion,” said Phoenix Mayor Greg Stanton.  “Phoenix worked to meet plan review and permitting deadlines, and connected local talent to Asurion by leveraging high-value employment networks, helping the company save time and money.”

In August, Asurion held a hiring event to fill more than 500 positions including operations managers, supervisors, training managers, training specialists, subject matter experts, technicians and human resource personnel.

“Today is another great day for job creation in Arizona, and we are thrilled to celebrate this grand opening with Asurion,” said Arizona Commerce Authority President and CEO Sandra Watson. “Asurion’s capital investment and expansion in Phoenix will create hundreds of high-wage professional services jobs for Arizonans and strengthen our state’s economy.”

"Asurion is a welcome addition to the innovative and high-tech culture emanating throughout the city of Phoenix and the region, where they will find a top-notch talent pool and too many amenities to count,” said Barry Broome, president and CEO of the Greater Phoenix Economic Council. “I look forward to working with them and hearing more about their successes in our market.”

Asurion’s Premier Support Solutions team stands alone in its ability to provide streamlined and refined expertise and is on the cutting edge on new technology and focuses on providing technical assistance for mobile and electronic devices.  Technical support agents will use their expertise to lead device set up, troubleshoot and educate customers on the latest technology devices from cell phones and gaming devices to laptops and tablets.

About Asurion

Asurion, a privately-held company operating across three continents, is the global leader in providing consumer technology protection services.  Asurion offers support to help customers derive optimum benefit from the usage of electronics; security to help ensure content privacy; and peace of mind through rapid replacement of lost, stolen, damaged or malfunctioning devices.  As the premier technology protection provider, Asurion’s 10,000+ employees specialize in fulfilling the needs of more than 280 million consumers through strategic partnerships with the world’s top wireless and cable brands. Asurion’s constant commitment to meeting customer needs has earned the company an A+ rating with the Better Business Bureau and an average post-claim customer rating of 4.5 out of 5 stars.  For more information about Asurion, including its customer service ratings and reviews that help drive continuous improvement, please visit

About Arizona Commerce Authority

The Arizona Commerce Authority (ACA) is the state’s leading economic development organization with a streamlined mission to grow and strengthen Arizona’s economy.  The ACA uses a three-pronged approach to advance the overall economy: recruit, grow, create – recruit out-of-state companies to expand their operations in Arizona; work with existing companies to grow their business in Arizona and beyond; and partner with entrepreneurs and companies large and small to create new jobs and business.

About the Greater Phoenix Economic Council (GPEC)

A true public/private partnership, GPEC is the regional economic development organization for Greater Phoenix. Working with its 22 member communities, Maricopa County and more than 160 private investors, GPEC attracts quality businesses to this dynamic region. By creating a high-performance economy through capital investments and jobs, Greater Phoenix companies enjoy a business climate where they can compete and thrive in today's global economy. Since 1989, GPEC has worked to achieve an economically sound and sustainable region. For more information, visit

About City of Phoenix Community and Economic Development Department

Phoenix is Arizona’s capitol and the sixth largest city in the United States, with more than 1.4 million residents and growing. The city takes up more than 500 square miles.  The city’s Community and Economic Development Department works with highly successful businesses of all sizes to locate, expand and become even more successful in Phoenix.  For more information, visit the Community and Economic Development Department website.

Media Contacts:

Greg Wise, Asurion
Nicole McTheny, ACA
Melissa DeLaney, GPEC
Sina Matthes, Phoenix