Customer Service
The Phoenix Public Transit Department provides fare media sales to passengers at one of several transit centers in the city. Additionally, through the Valley Metro Regional Public Transportation Authority, passengers can provide comments and feedback, and get up-to-date transit information online or over the phone.
| For general customer assistance, please contact: Valley Metro Transit Information,(602) 253-5000; TTY (602) 534-5500 (for customers with hearing impairments) Visit www.valleymetro.org for bus and light rail schedules, fare information and more. |
Phoenix Public Transit Fare Media Program Line Phone: (602) 495-5795 Fax: (602) 261-8826 Email: faremedia@phoenix.gov Hours of Operation: Mon - Fri, 8:00am to 5:00pm Closed weekends and City observed holidays. |
| Phoenix Public Transit Central Station Lost & Found Line Providers: First Transit, Veolia Phoenix & MV Transportation (602) 534-5053 Hours of Operation: Mon - Fri, 8:00am to 5:00pm Closed weekends and City observed holidays |
Valley Metro ADA Certification Department 4600 E. Washington, Suite 101 Phoenix, AZ 85034 Phone: (602) 716-2100 Option #1 TTY: (602) 251-2039 |
| City of Phoenix Dial-A-Ride Reservations: (602) 253-4000 Toll free: 1-800-775-7295 (Arizona residents only) TTY: (602) 258-9980 |
Reserve-a-Ride Reservations: (602) 262-4501 Cancellations: (602) 262-7882 |
Forms:
- Transit Center customer survey (online)
- Corporate customer survey (online)
- Dial-a-Ride Pass Application (DOC)
- Corporate Customer Order Form (DOC)
