Traveling around the city can be a challenge if you are a person with a disability and are unable to use the bus and train system. But if you are a Phoenix resident and are certified to meet the Americans with Disabilities Act requirements, there is Phoenix Dial-a-Ride. Phoenix DAR is a shared-ride service that allows you to schedule trips and to travel in small transit vehicles.
Phoenix Dial-a-Ride Service Hours
Monday - Friday 5 a.m. - 10 p.m.
Saturday & Sunday/Holidays 5 a.m. - 10 p.m.
New Year's Day, Martin Luther King Day, President's Day, Memorial Day (Observed), Independence Day, Labor Day, Veteran's Day, Thanksgiving and the day after Thanksgiving, and Christmas Eve and Christmas Day.
Phoenix Dial-a-Ride Reservation Call Center - Hours and Phone Numbers
Open seven days a week, 8 a.m. - 9 p.m.
Voice: (602) 253-4000
Toll free: 1-800-775-7295 (Arizona residents only)
TTY (text telephone): (602) 258-9980
If you can't make your trip, please call to cancel at least two hours before the scheduled pickup time. This will help the driver avoid making unnecessary stops.
Frequently Asked Questions
How much does it cost?
One Way Trip - $4
ADA Monthly Pass - $65
How Do I Become ADA Certified?
To acquire certification to use Phoenix Dial-a-Ride, you must go through an eligibility process. Call the Valley Metro ADA Certification Office at (602) 716-2100.
What Type of Payment is accepted by Phoenix Dial-a-Ride?
Phoenix Dial-a-Ride fares are $4 one-way and exact change is required; but you can also pay with Regional Dial-A-Ride tickets, Phoenix Dial-a-Ride tickets, or the Dial-a-Ride monthly pass.
How Does Dial-A-Ride Work?
Dial-a-Ride is a shared-ride service, which means that the driver may pick up or drop off other passengers before taking you to your destination. In most cases, you can travel within any given Phoenix Dial-A-Ride service area without transferring to another vehicle.
What Happens When I'm a No-show?
No-shows make it difficult to provide services efficiently and cause delays and inconvenience for other riders. All passengers are responsible for calling to cancel trips that are not needed. A series of no shows may result in a suspension from Phoenix Dial-a-Ride services.
Can I Have Others Ride with Me?
Yes, you can. Traveling Companions fall under three categories:
Personal Care Attendant
A personal care attendant (PCA) is an individual who must accompany a passenger in order for the passenger to fulfill the purpose of his or her trip. For an individual to qualify as an attendant, the ADA-certified passenger must have established the need for a PCA during the ADA eligibility process. PCAs are always allowed to ride with an eligible passenger and are not required to pay a fare. They must, however, travel from the same point of origin and to the same destination as the passenger.
A companion is someone riding with an ADA-certified passenger, but not as a PCA. One companion is always allowed to ride with the passenger as long as a reservation has been made for the companion, and the companion travels from the same point of origin to the same destination. The companion pays the same fare as the passenger. More than one companion is allowed if space is available.
Passengers traveling with children under the age of five are responsible for providing an infant car seat.
Can My Child Use Phoenix Dial-a-Ride?
The child must be an ADA-certified passenger. Any child under the age of six-years-old must travel with a responsible adult.