THE 'FLY' ATTITUDE
Sky Harbor proudly recognizes the many Airport employees observed displaying a “Friendly, Let me help You” or FLY attitude who go above and beyond the call of duty to provide excellent customer service. Here are some of the employees who have been recognized for their FLY attitude. See a complete list of employees recognized to date.
Prospect Manager Paris Masek and Supervisor Chad Hall (far right) recognize FLY employees for their FLY attitude. Peter Amiani was thanked for making sure a passenger made her connecting flight with little trouble. Lydia Dodson went out of her way to assist a passenger through Customs, baggage recheck and then transferred the customer to a different terminal for her connecting flight. Hassan Sankoh was recognized for providing assistance to an elderly man who was picking up a passenger and parked in the high-profile lot. The gentleman had just had hip replacement surgery and was on the opposite end of the terminal.
Customer Service Manager Alisa Smith recognizes Landside Superintendent Janice Jacobo and Scott Maxwell (far right) for their assistance with three elderly passengers who were trying to find the high-profile lot. Kim Seibert from DCS was awarded a FLY clip for helping a passenger locate her lost vehicle. Manny Murillo was dubbed, “the Cadillac of Customer Service” after providing assistance to the Facilities and Services team.
Prospect Passenger Assistants Garrick Harris, Chris Franklin and US Airways A Club bartender Melvin “Pops” Priest are congratulated by General Manager Adam Klusek (second from right) for their FLY customer service. Garrick was recognized by a US Airways employee for his help with several incoming flights. A US Airways employee commended Chris for performing CPR on a passenger who was having a seizure and stopped breathing. Pops was recognized for alerting a passenger that her flight was boarding and about to depart.
TSA TSO Ben Young (second from left) is pictured with Customer Service Manager Alisa Smith, TSM Michael Francis and TSM Monica Luke after receiving his FLY award. Ben was recognized for going out of his way to provide outstanding customer service to everyone who passed through the checkpoint. “Employees like Ben set the standard by which all others can be measured”.
Southwest Airlines Concourse Manager for Ground Operations Mary Gordon assists in the recognition of Ticket Agent Karen Reichardt. Karen worked together with a Navigator volunteer to determine if a lost passport belonged to a Southwest passenger. The Navigator commented, “She was positive and happy – great customer service!”
TSA Employees Jess Kaarup was recognized for helping a customer transfer her items to another table so she could reassemble her carry-on after screening. She commented that, “the experience was one of the best that I’ve had a checkpoint. Everyone, especially Jess, was helpful, courteous and friendly”. Duane Mills received a FLY clip for his efficiency and professionalism. The customer said, “I actually felt safer that he was evaluating security”.
Transportation Customer Service Manager Cheryl Thomas (right) receives an award and assists in the recognition of RCC driver Darcey Saunders. Darcey was, “extremely friendly to passengers, offered to helped them with their luggage, got off the bus to check on passengers boarding and deboarding.” Cheryl was recognized for helping to return a purse to its owner after she left it at the Rental Car Center.
