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We Are Dedicated to Serving Our Customers

We succeed by focusing our attention on the customer. The city exists to serve the customer and our community. Their needs give us our direction and purpose. They need to feel and sense our commitment to them.

We Value and Respect Diversity

Understanding diversity helps us to work together and serve our community. Diversity is more than gender and race; it encompasses our uniqueness and individuality. By embracing our differences, we find many paths to success. We put this belief into action to provide effective services to our diverse community.

We Work as a Team

Teamwork is the basis of our success. We use cooperation as our first tool in working with others - employees, departments, the private sector. We involve people because we value their commitment and ownership. We view successful performance as a group activity. There is nothing we cannot accomplish together. One unit of the city cannot be successful at the expense of another. Our teamwork and cooperative spirit reaches out to the customer - we include the customer in our team.

We Each Do All We Can

We are the city's most important resource. We are committed. We each have the opportunity and responsibility to develop and use our skills to the highest level. We value diversity. To be successful, we all contribute our ideas and creativity to improving the city. We are proud of the statement our work makes about us.

We Learn, Change and Improve

We are open to new methods and we listen and learn from others. We correct our mistakes and learn from them. We continually strive to be faster, smarter and better than we were the year before.

We Focus on Results

Each of us knows the level of our customer satisfaction, our response time in delivering services and the cost of those services. We use information about the results we provide so we can improve. There are times when bureaucracy is a barrier to achieving the desired result. Where rules do not add value, we want to change them to better focus on results and customer satisfaction.

We Work with Integrity

Whenever we make a decision, provide a service or deal with customers, we act with honesty and integrity. People learn from interacting with us that they can continue to trust us. We treat all people equally and equitably.

We Make Phoenix Better

We work to make Phoenix better. Improving transportation, the environment, public safety, educational opportunities and other parts of our community is the reason we come to work each day. It's the reason we want to change and improve. Making Phoenix a better place to live and work is our bottom line. We care about our community.