Water Services Careers
Part-Time Customer Service Representative / Refunds Specialist
Job ID 57509
Pay Range: $20.51 to $30.31 per hour.
Hiring Range: $20.51 to $23.74 per hour.
Deadline to Apply: April 15, 2025
The Customer Service division of the Water Services Department is currently seeking a Part-Time Customer Service Representative / Refunds Specialist.
Customer Service Representatives / Refunds Specialists are responsible for a variety of tasks including, but not limited to:
- Review, understand, and verify rental agreements, property leases, closing documents, deeds, and other legal documents in order to process applications for City services to open, close, or transfer.
- Determine, collect, and bill commercial and residential deposits for new or delinquent accounts.
- Gather and analyze all relevant information to assess validity of complaints and determine possible causes that could impact utility bills.
- Strictly adhere to all Red Flag guidelines when working with sensitive customer information.
- Research and analyze utility account searches on all applicants for service to identify and collect any outstanding balances on prior accounts prior to approving new service.
- Understand and explain to customers how to access and utilize the website for e-bills, auto pay, and change of addresses.
- Understand and explain to customers the rules, regulations, policies, and operational procedures of City of Phoenix Ordinance Chapter 28 and 37.
- Interpret utility rate schedules and customer billing records.
- Prepare requests for late fee adjustment reviews.
- Evaluate payment arrangements with customers.
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Water Resource Specialist - (Temporary)
Job ID 57489
Pay Range: $57,179.00 - $118,872.00 annually.
Hiring Range: $57,179.00 - $76,627.00 annually.
Deadline to Apply: April 16, 2025
The Water Services Department is seeking Water Resource Specialists to participate in the development, design, and implementation of the Department's water conservation programs. Water Resource Specialists are assigned to operate specific educational, technical, or regulatory programs, and/or to conduct research and statistical analysis to determine the effectiveness of selected water conservation measures. This position interacts with internal Divisions, other City Departments, and external representatives or customers, and consists mainly of field work. This position reports to the Project Manager, who supervises the Department's water conservation functions.
This position will be funded through June 30, 2026, with a possibility to be made regular in a future budget cycle. The temporary positions will have benefits but will not earn city retirement credits or participate financially into the city's retirement program. If the successful candidates are current City employees, all benefits will still be applicable, and the employees will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered "at-will" and employees may be separated at any time.
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Principal Engineering Technician - Water Asset Management
Job ID 57320
Pay Range: $61,526.40 to $110,510.40 annually.
Hiring Range: $61,526.40 to $100,235.20 annually.
Deadline to Apply: April 14, 2025
The Water Services Department (WSD) is seeking an individual with a background in asset management practices, computer maintenance management system (CMMS), and/or capital improvement projects process related experience. This position will interact with WSD operating division staff on CMMS usage and coordinate with engineering staff, consultants, and contractors to document asset data. The position also provides asset management workflow and system usage training and analyzes asset maintenance activities data to support asset maintenance improvement. Work is performed under the supervision of Water Services asset managers and in compliance with the department's asset management program and policy.
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Safety Analyst II
Job ID 57457
Pay Range: $63,044.80 - $107,806.40 annually.
Hiring Range: $63,044.80 - $84,468.80 annually.
Deadline to Apply: April 10, 2025
WSD is currently seeking a Safety Analyst II (SA II) for the Safety & Training Section to identify, evaluate and mitigate workplace hazards within the Distribution and Meters Divisions. The SA II will join a roughly 20-member professional safety staff; coordinate environmental, health, and safety efforts with peers and other WSD Divisions; supervise one or two Safety Analyst Is; and report to the Safety Program Coordinator. The SA II works in groups and independently on assigned programs, training, and projects.
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Chief Engineering Technician
Job ID 57375
Pay Range: $25.56 - $45.89 per hour.
Hiring Range: $25.56 - $35.96 per hour.
Deadline to Apply: April 9, 2025
The Water Services Department is seeking a Chief Engineering Technician. The Chief Engineering Technician position is assigned to the Water Main Replacement division of the Water Services Department and is a critical position performing technical civil engineering work of average to moderate difficulty. This position, working with a team or as an individual, is responsible for developing and managing CAD drawings and agreements for the private utility relocation of water services associated with Water Main Replacements.
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Support Service Aide - Wastewater Collection Division
Job ID 57370
Pay Range: $18.60 - $35.08 per hour.
Hiring Range: $18.60 - $31.82 per hour.
Deadline to Apply: April 2, 2025
The City of Phoenix Water Services Department is seeking a Support Services Aide for their Collections Division. This position performs relatively complex clerical, accounting, dispatching, and inventory work while providing sound customer service.
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How to Apply for a Job
with Phoenix Water Services
Thank you for your interest in employment with the Phoenix Water Services Department. Follow these simple steps to begin the application process.
Once you've identified a job opportunity,please take note of the Job Title and Job ID number. This is how you will locate the job posting in the City of Phoenix HR Connection Center (employment and application portal).
Click the "Apply Now" button. You will be redirected to HR Connection, where you can create an account if you don't already have one. Once logged in, enter the Job Title or Job ID number in the search field.
Review the full job description and pay special attention to the MINIMUM QUALIFICATIONS and HOW TO APPLY sections. They explain the evaluation process and tell you exactly what qualifications and documentation are required.
Submit your application along with your resume and cover letter before the job post expires. Applicants should receive a notice within two weeks after the recruitment has closed to let you know if you made the eligible-for-hire list. This list is a compilation of all qualified applicants from which departments can select candidates to interview.
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