Water Customer Services

Water Customer Services


The city of Phoenix Water Services Department strives to provide our valued customers with the highest quality water service. We receive approximately 5,000 calls per day and manage more than 400,000 accounts that service 1.5 million customers.

The links below are helpful in assisting you with customer service issues. If you still have questions, please contact us, or visit one our Customer Services office locations. We are committed to responding to our customers with the highest quality and service.


Payment Services- Learn about how and where to pay your City Services Bill


Account Services - Setup or close your water and sewer account, request changes to your account information, request a billing summary, create a credit letter, or request your water consumption history.


Water and Sewer Rates and Charges - Following this link you will find information about Phoenix’s tap water and sewer rates and charges, innovations and efficiencies and how to reduce your costs.


General Service Issues & Information  - Learn about how to handle water and sewer related issues such as water pressure, water leaks, water quality, sewer backups, grease and cockroach issues.