​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Emergency Rental Assistance​​ (ERA) Program​

As of August 25, 2023, the City of Phoenix Human Services Department has exhausted all Emergency Rental Assistance (ERA) Program funding.  For other rent and utility assistance resources, please contact the Human Services Department (HSD) through an on-line application portal at phoenix.gov/phxhelp4u or through the Central Intake Line at (602) 534-AIDE (2433), Monday through Friday 7:00 am to 6:00 PM.  You may also contact the Arizona Department of Economic Security (DES) at https://era.azdes.gov/ or https://des.az.gov/liheap for utility assistance.  

Thank you.​


​​​​Emergency Rental Assistance (ERA) Program 

City of Phoenix ERA program funding will be exhausted this month (July 2023) and all applications will not receive services. Existing applications will be processed in the order of when all required documentation was received. The City strongly encourages residents still in need of rental and utility assistance to explore other options and resources available within the coummunity. 

The Eviction Assistance Line will also be discontinued effective July 14, 2023. Future emergency appointments may be made through the on-line application public portal or through the HSD Central Intake Line. If you are still seeking rent or utility assistance after July 14, 2023 community resources have been listed below for your further information. 

CIty of Phoenix HSD Central Intake Line at: 602-534-AIDE (2433)

City of Phoenix Online Application Portal: ​phoenix.gov/phxhelp4u

​Arizona Department of Economic Security (DES) on-line application portal at:

​ https://era.azdes.gov

​​​​​​​h​ttps://des.az.gov/liheap

Information and Referral at: 2-1-1


​​Our Community, Our Stories

Community Stories​ “Thank you. We no longer face homelessness!”

—ERA recipient, household of three, received over $10,000 in financial services for rent and utilities. A family member was diagnosed with COVID-19 Pneumonia and because they were on oxygen, they could not return to work.​​​​

“This has lifted a weight off my shoulders. Thank you, thank you, thank you!”

—ERA recipient, who received rent assistance while he was in between jobs due to the pandemic.

“You helped my family keep a roof over our heads.”

—ERA recipient, a single father with pandemic-related job loss facing eviction.​ He received nearly $9,000 in financial services. ​

​ERA Program Dashboard

Visit the ERA Program Dashboard to access current data. The dashboard represents services and expenditure data through Friday of the prior week and does not include administrative costs which is 10% of the total program allocation.
​

​Downloads and Reference

City of ​Phoenix Emergency Rental Assistance Program Flyer (ENGLISH PDF)​ (ESPAÑ​OL PDF)​​

​Maricopa County Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑ​OL PDF)​​​​

Arizona Department of Housing Homeowner Assistance Fund (HAF)
​


Contact Us

Email: RentHelp@Phoenix.gov

Note when you submit an email it falls under the city's policy which states that the email message is: (1) subject to public
disclosure under the Public Records Law, (2) not private or confidential and (3) retained for 90 days.​
​​

​​​​​How Can I Apply?​

‭(Hidden)‬ English/Inglés

‭(Hidden)‬ Spanish/Español

​Who Qualifies: 

  • Must be a Phoenix resident
  • Income at or below 80% of Area ​​​Median Income or $74,800 for a family of 4. ​

  • Qualified for unemployment benefits or experienced a reduction in income or other financial hardships during the COVID-19 pandemic

  • Demonstrating risk of homelessness or housing instability
  • Rent and utility bills incurred  after March 13, 2020​
Documents Needed, include: 

  • City of Phoenix residency document
  • Gross Income Statements
  • Financial Impact Statements
  • Lease Agreement
  • Proof of Identity 
  • Current Utility Bill​

          ​ Document Checklist (English)

          Lista de verificacion de documentos  (Español)​​

          ​Applicant Form - English

          ​Formulario de Solicitante - Espa​​ñol

          City of Phoenix Emergency Rental Assistance (ERA) Program Area Median Income (AMI) Chart ​​

          ​Landlord Verification Form

          ​​Frequently Asked Questions 


               What is the eligibility criteria? 

          • Must be a Phoenix resident​​
          • Income at or below 80% of Area Median Income or $74,800 for a family of 4 
          • Experienced financial hardship caused by the COVID-19 pandemic
          • Demonstrating risk of homelessness or housing instability
          • Rent and utility bills incurred after March 13, 2020

          What can these funds pay for?

          • Rent, including late fees
          • Utility bills, this includes electric and gas
          • City Services bills, this includes water and trash

          What are the payment amounts?

          • Rental Arrears – up to 12 months of assistance, including arrears and late fees. (residents in subsidized housing must have a rental obligation to qualify for rental assistance)
          • Forward Rent – residents may qualify for up to 3 months forward rent once past due or arrears are paid in full, and if the household is unstable
          • Utility Bills (electric and gas) arrears and credits
          • City Services Bill (water) arrears and credits
          ​I am a landlord, can I apply for tenants behind on rent?

          Yes, landlords may apply with the tenant's permission. ​