Hours of Operation to pick up Medical, Fire or Billing Records:
Monday, Tuesday, Thursday, Friday
8:30 a.m. – 4 p.m.
Fire Prevention Inspection Records Request
Including Inspections, Plan reviews, Permits, and Complaints
Fire Investigation Report Request
Fire Investigation Reports are no longer maintained at the Phoenix Fire Department.
Please contact Phoenix Police Department Public Records and Services Unit at: (602) 534-1127 or submit your request on their online portal at: https://phxpublicsafety.phoenix.gov/
Medical, Ambulance and/or Fire Public Records Request Form (additional documentation required for medical and billing records)To submit a request, please complete the written form linked above and send it via fax, email, in person, or by mail to the Public Records Section.
For itemized Billing Statements for Transports in an Ambulance, EMS/Paramedic Records or Fire Reports be sure to include the incident number, location, date and time of the event.
The release of medical records is governed by the Federal Health Insurance Portability and Accountability Act (HIPAA) and state law. There are additional documentation requirements for Medical Records.
If the patient is deceased, a copy of the death certificate must be included with the records request, and the requestor must show documentation to establish they are a person authorized to receive the records by A.R.S. § 12-2294.
If you are requesting medical records and the patient is 18 years of age or older, you must provide one of the following:
- If the Requestor is the patient, an original or copy of a photo ID.
- If Requestor is not the patient, a notarized authorization and a copy of the patient's photo ID or a notarized power of attorney for the patient allowing access to medical records.
If the patient is under 18 years of age, you must provide one of the following:
- Requestor has an original or notarized copy of the patient's birth certificate showing the requestor is the parent of the patient.
- Requestor has an original or notarized copy showing Court appointed guardianship of the patient.
- Requestor has an original or notarized copy of the patient's birth certificate or Court appointed guardianship papers and a notarized letter stating that the parents or guardian allow the requestor to have the information.
Ambulance Billing/Balance Verification
Email: ets.pfd@phoenix.gov or Fax: (602) 534-4827
Please make sure you attach the patient's medical release authorization.
*There may be a charge for certain records in accordance with State Law and City ordinance.*
