​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​                         ​​​​
The Community and Senior Services Division provides holistic and coordinated services to low-income, vulnerable and senior residents of Phoenix through a qualified and dedicated workforce. The Community Services Program offers a variety of social services to low-income households experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city of Phoenix. Each center provides a broad range of assistance with urgent needs as well as short and long term case management services​​. Caseworkers assist individuals and families navigate complex social service networks and community resources that are accessible to them. 

​All appointments for the three Family Services Centers can be scheduled via the appointment phone line ​602-534-AIDE(2433) or 1-866-882-1778 or, by completing an application at phoenix.gov/phxhelp4u​​ portal.​

​Special Announcement- City of Phoenix Diaper Event:

The City of Phoenix will be providing diapers on a walk-in basis to eligible households. Families can receive up to 150 diapers per child at no cost.

When and Where: ​

Come anytime between 8 a.m. – 3 p.m. on the following dates:

  • Tuesday, November 19: Sunnyslope Family Services Center, 914 W. Hatcher Rd. Phoenix 85021
  • Thursday, November 14 and 21: Travis L. Williams Family Services Center, 4732 S. Central Ave. Phoenix, 85040

Must be at or below 185% of the Federal Poverty Level and reside in the City of Phoenix.

Please come prepared with the following documentation:

  • Parent or guardian picture I.D.

  • Child's Birth Certificate or document with BOTH parent and child's names listed.

  • Income verification (ex: paystub or SNAP/EBT)

For questions, contact 602-534-AIDE (Tues-Fri, 8 a.m. to 5 p.m.)​

​​Case Management Services

  • Job training/skills
  • Education/G.E.D
  • Budgeting
  • Benefits navigation
  • Setting/achieving goals
  • Community resources and referrals

​Emergency Housing Assistance​

To apply for assistance, visit our ApplicationPortal at phoenix.gov/phxhelp4u​ or call the Appointment Line at (602) 534-AIDE (2433).

Please have the following documents ready before submitting your questionnaire or scheduling an appointment:

  • Proof of identity
  • Proof of residency
  • Proof of rental and /or utility obligation
  • Verification of income
  • Verification of household composition ​​

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.

Housing Opportunities for Persons With AIDS (HOPWA)​​

Submit HOPWA Application​

​FAMILY SERVICES CENTERS' SERVICES

Assistance is available to City of Phoenix residents in crisis situations including;

  • Eviction prevention 
  • Move-In or rental assistance 
  • Utility bill assistance 
  • Basic household resources 
  • Transportation resources 
*Assistance availability dependent on current funding.​

​​Visit Our Family Services Centers

Family Services Centers are operated 8:00 a.m. to 5​:00 p.m. Monday through Friday. 

  John​ F. Long Family Services          Center

   3454 N. 51st Avenue
   Phoenix, AZ 85031


  Trav​is L. Williams Family Services     Center​​

   4732 S. Central Avenue

   Phoenix, AZ 85040


  Sunnyslope Family Services            Center​​

   914 W. Hatcher Road

   Phoenix, AZ 85021


If you are a person with a disability and require an accommodation to participate in a City program, service, or activity, requests may be made by calling (602) 256-4126 (Voice), Dial 711 for AZ Relay, or by emailing ada@phoenix.gov at least five business days in advance. Program documents are available in alternate formats upon request.​

​Additio​nal Resources:

​​​​​Arizona Department of Economic Security:

          1-866-494-1981

​Maricopa County Assistance Programs maricopa.gov/helpwithbills​​​​

​Arizona Department of Housing Homeowner Assistance Fund (HAF)​​​