The Center for Digital Government (CDG) has named the City of Phoenix a 2022 Digital Cities Survey Winner for the '500,000 or More Population Category'. Since 2015, Phoenix has annually been ranked in the top ten. The 22nd annual Digital Cities Survey strives to recognize cities utilizing technology to strengthen cybersecurity, enhance transparency and digital equity, and more.
“Constituents expect more from modern governments. Our Digital Cities survey winners have worked hard to keep the focus on the needs of the communities they serve while implementing technology to improve delivery and execution," said CDG Vice President Brian Cohen. “We congratulate them for leading the way towards a smarter and more responsive government.”
Over the last year, Phoenix launched the new City Manager's Performance Dashboard (CMPR). This online tool provides the public with comprehensive, easy-to-understand information about the many services and programs offered by the City of Phoenix. The redesign includes more than 130 key performance indicators that measure the city's health and identifies potential areas for improvement allowing the city to make more informed decisions. Access the dashboard on the Phoenix.gov/CityManager page.
In addition, Phoenix worked to enhance digital tools to help residents access city services. The myPHX311 app (Phoenix.gov/App) and website portal allows residents to access many city services directly on their phone. Furthermore, Phoenix continues to make updates to the Open Data portal (PhoenixOpenData.com) which promotes transparency in government and accountability to residents by providing important datasets that can be viewed by everyone. Recent updates to map and geographic information system (GIS) online portals (Phoenix.gov/imap) allow the public to view street restrictions, city-owned properties for sale, and the Planning and Development Department's current and proposed zones, permit activities, and much more.
“The Information Technology Services (ITS) department is honored to accept this award on behalf of all City of Phoenix departments that work effortlessly to protect our digital city services and information while striving to achieve our city's strategic goals to enable and foster citizen engagement. Phoenix continues to prioritize the use of digital technologies to increase participation in public matters,” Phoenix Chief Information Officer Steen Hambric said. “With our recently approved Strategic Technology Plan 2022-2026, we look forward to leveraging emerging technologies to improve departmental planning and to further digital experiences that benefit Phoenix residents.”
About the ITS Department: ITS provides technology support and services to the city's complex systems of networks and various technology needs of more than 14,000 employees. The department also manages the city's radio, telephone, and enterprise computer network systems.
About the Center for Digital Government: The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government.
