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Related: Find information related to the COVID-19 virus and City of Phoenix, including testing, resources, and city impacts. Visit the information page.

City Services and Facilities

Residents with questions about city services and programs affected by Coronavirus precautionary measures can call (602) 262-3111 or e-mail contactus@phoenix.gov.

ARIZONA@WORK City of Phoenix Job Centers — Shifting to an appointment only model for City services.
Convention Center — All events at the Phoenix Convention Center and Venues (Orpheum Theatre and Symphony Hall) restarted on May 10, 2021. Visit your conference or event organizer's website for event updates and rescheduled dates.
City Council Meetings — City Council meetings are currently being held audience-free. Meetings can be streamed online and residents can provide comments via e-mail or phone. A hybrid model will be starting soon.
City Hall — Services by appointment only
City of Phoenix Retirees — The Phoenix Nationwide office is currently closed, in response to the Coronavirus (COVID-19) health crisis. Nationwide recommends retirees contact their local retirement representative to address concerns or changes to their investment plan
Community Meetings — Community meetings and outreach events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time.
Education Programs — Office of Youth and Education's AARP literary programs are canceled.
Fingerprinting — The City of Phoenix is temporarily suspending fingerprinting services. If you need immediate fingerprinting please use a 3rd party vendor.
Head Start — Home visits are suspended.
Housing — Read detailed Housing Department impacted services statement
Human Resources — New recruitments and hiring processes will be limited to critical positions citywide; any job interviews will be conducted by video conference. In-person recruitment, selection processes, and new hire events will be temporarily postponed.
Job Training Workshops — Workshops are canceled this week
Libraries — All Phoenix Public Library locations are open for in-building services and in-person programs. Curbside service is not being offered at this time. Please visit PhoenixPublicLibrary.org/locations for hours and location details. All Phoenix Public Library book drops and resources on PhoenixPublicLibrary.org are available 24/7.
Municipal Court — The Phoenix Municipal Court has taken many active steps and modifications to its operations in response to COVID-19.
Parks and Recreation — Visit Parks website for current information
Planning and Development Department — Services will be offered online, by telephone or by appointment only. PDD inspection requests will follow modified practices. Staff has been redeployed to create Remote Customer Service Counters and will answer questions about development and zoning questions by phone or e-mail from your home or private workspace. Find a list of direct phone numbers and e-mail addresses for appropriate staff. If you're unsure who to contact or have general questions about services call (602) 262-7811 or email. Online project tools are available and new projects and resubmittals can be done electronically. If you have paper plans currently in queue and need assistance to submit plans electronically, please contact the Electronic Plan Review (EPR) Triage Team at (602) 534-5933 or email. Review (EPR) Triage Team at (602) 534-5933 or email.
Property Management Unit — Only five people will be allowed in the lobby at one time. To facilitate the process, please come prepared with the Property Release Form already completed.
Police Public Records & Services — Learn more.
Public Transit — Read current Public Transit services statement
Senior Centers — All 15 Senior Centers are now open for in-person programming. Due to COVID-19 safety protocols, Senior Centers will remain at half capacity with a reservation process in place that offers daily morning and afternoon sessions. Face masks and temperature checks will be required to enter the facilities. For now, congregate meals will not be offered on-site, but reservations for home delivered frozen meals are available, upon request. Transportation assistance is available through the Senior Shuttle Program: call your local senior center if you would like to register for this service. For more information on how to join a center or what to expect, please call (602) 262-7379 or visit: phoenix.gov/HumanServices.
Street Transportation — Right-of-Way Management is not processing any special event or block party permits for events taking place through at least May 31. Guidance will be revised as needed.
Vehicle Impounds — Closed to walk-in customers. Call (602) 495-2096 for more details.
VITA — Volunteer Income Tax Assistance Program services are suspended.
Volunteer Programs — All city volunteer programs, with the exception of critical public safety programs, are suspended.

City Services Still in Operation

911, Police, Fire
Airport Operation — Face coverings are still required at Airports.
City Services Customer Pay Stations — Lobby Hours have been modified

Finance and Procurement

Outdoor City Parks, Trails, Golf Courses, Dog Parks, Skate Parks/p>

Public Transit, including Dial-a-Ride — Visit Valley Metro website for current trip schedules. Seating on all bus routes is limited in order to support social distancing measures between passengers. Express and RAPID commuter bus service will continue to run on a reduced schedule. Public Transit Centers remain closed. Valley Metro light rail runs on a 15-minute frequency 4:00 a.m. - 6:00 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same on light rail. Read detailed Public Transit impacted services statement
Trash and Recycling Services
Street Maintenance
Water and Wastewater

City Services Still Available Online:

The city is also continuing to provide access to a variety of online services.

Building Inspections
PHXTV Streaming — Watch City Council meetings and regular programming
City Services Bills
Contact Mayor & City Council Members
Crime Victim Services
Equal Opportunity Department Case Management
Flight Path Noise
Fraud Reporting
Graffiti Removal Requests
Housing Programs
Library Services
Neighborhood Services Programs — While staff is not currently attending community meetings, services can still be requested via email and phone.
Phoenix C.A.R.E.S. about Homelessness reporting
PHX Pay Online
Police Public Records Requests
Report Abandoned Shopping Carts
Report Fence in Disrepair
Report Illegal Signs
Report Inoperable Vehicles
Report Litter + Debris
Report Non-Dust-Proof Parking
Report Non-Emergency Crime
Report Non-Permitted Construction
Report Outside Storage
Report Property Violations
Report Traffic Signal Issue
Report Unsecured Structures
Report Water Leak
Report Weeds or Dead Plants
Request Trash, Recycle or Green Organics Container
Roll-Off Rentals
Solid Waste Diversion Programs
Start/Stop/Transfer Water Services or Trash
Street Light Repair Requests
Street Maintenance
Public Transit Services — Transit still operating. Transit Centers are closed.
Water Services

Looking for more resources? Visit the Coronavirus Business & Resident Resources Page. Residents with questions about city services and programs affected by service changes can call (602) 262-3111 or e-mail contactus@phoenix.gov.

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