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The official website of the City of Phoenix

    Office of Customer Advocacy

    The Office of Customer Advocacy (OCA) can help explain the development requirements for your project. Customers considering the renovation of an existing building for commercial purposes are encouraged to contact this office before beginning the building permit process. 

    Key Services 

    • Assistance with pre-project research 
    • Reviewing processes and procedures 
    • Formulate realistic timelines and feasibility discussions 
    • Help connect you with the appropriate technical expert for specific code or ordinance issues

    OCA Projects 

    • Remodel of existing commercial buildings 
    • Adaptive Reuse​ of existing buildings for new business purposes 
    • Minor additions to existing commercial buildings 
    • Certificate of Occupancy Process 
    • Assistance through Temporary Indoor Business Use (TIBU) Permit process 
    • Projects are encouraged to include Electric Vehicle Charging Stations in Adaptive Reuse Projects​​
    Learn More:

     

    Contact Us:

    Phoenix City Hall
    200 W. Washington St., 3rd Floor
    Phoenix, AZ 85003
    Weekdays 8 a.m. to 5 p.m.
    OCA phone: 602-534-7344
    pdd.officeofcustomeradvocacy@phoenix.go

    Meet the Team:

    Renee Blakley Headshot

    Renee Blakley

    Economic Development Program Manager
    Vacant Storefront Program 
    602-495-7347
    renee.blakley@phoenix.gov

    Travis Tomich Headshot

    Travis Tomich

    Project Manager
    602-534-6670
    travis.tomich@phoenix.gov

    Mike Melero Headshot

    Mike Melero

    Project Manager
    602-465-7445
    mike.melero@phoenix.gov

    Light Rail Coordinator - Vacant

    pdd.officeofcustomeradvocacy@phoenix.go

     

    Gabriel Munoz
    Chief Engineering Technician
    602-262-3625
    gabriel.munoz@phoenix.gov

    Marsha Owens
    Engineering Technician
    602-262-6848
    marsha.owens@phoenix.gov


    Printable Brochures:

    Adaptive Reuse Program
    Office of Customer Advocacy Brochure