Security and Privacy Statements

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• Phoenix.gov Security Statement
• Phoenix.gov Privacy Statement
• Information We Collect
• Information You May Provide
• Use of Cookies
• Third Party Cookies
• Information Disclosure
• External Link Disclaimer
• Translation Widget Disclaimer
• Weather Disclaimer
• Map Disclaimer
• iMap Disclaimer
• Open Data
• For More Information
• MyPHX311 Privacy Policy

Phoenix.gov Security Statement

Thank you for visiting Phoenix.gov and reviewing our security statement. The purpose of this statement is to let you know how we protect information you may choose to provide to us.

The City has taken several steps to safeguard the integrity of its data and prevent unauthorized access to information it maintains, including but not limited to auditing, authentication, encryption, and monitoring. The City also employs technical and other safeguards to protect financial and other sensitive information for those who choose to do business with the City over the Web, such as making electronic payments for goods and services. These measures are designed and intended to prevent data corruption, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of personally identifying information in our possession.

The City recognizes that there is no such thing as "perfect security," so this information should not be construed in any way as giving business, legal, or other advice, or warranting the security of information provided via the City's Website as fail proof.

Phoenix.gov Privacy Statement

Thank you for visiting Phoenix.gov and reviewing our privacy policy. The purpose of our policy is to inform you of the types of information we gather when you visit our site, how we may use that information, whether we disclose it to anyone, and who to contact with questions.

Information We Collect

When you visit our site, we do not collect your personal information, like your name or address, unless you choose to provide it to us. We do collect some technical information that's used to improve your visit to our site, to help us make the site more useful for you, and to learn about the number of visitors to our site and the types of technology our visitors use.

When you browse, read pages, or download information on Phoenix.gov, we automatically collect and store:

The IP address from which you access our site (an IP address is a number that is automatically assigned to your computer whenever you connect to the Internet)
The type of browser used to access our site (such as Chrome or Internet Explorer)
The date and time you access our site
The pages you visit, and
If you linked to Phoenix.gov from another website, the address of that website

Information You May Provide

You may choose to provide us with personal information, such as by filling out a form, signing up for an e-mail newsletter, or conducting an online transaction. We use the information you provide for its stated purpose, such as to respond to your questions, deliver information you have requested, register your opinion, or conduct a transaction.

Use of Cookies

Browser-based "cookies" are simple text files stored on your computer by your Web browser. There are basically two types of these cookies, persistent and non-persistent.

Persistent cookies stay on your computer even after you navigate away from Phoenix.gov. With your permission, we may use persistent cookies to increase the ease-of-use of our site.

Non-persistent cookies are automatically destroyed when you close your Web browser. We use non-persistent cookies in applications (such as the online job application) that keep track of your online session and make it possible for you to complete a form or use a function.

Third Party Cookies

Some features on our website rely on data from third party websites such as Twitter, Facebook, Microsoft, and Accuweather. Pages with this embedded content may present cookies from these websites over which the City of Phoenix has no control. Third parties may use these cookies to collect and use information about an end user's visits in connection with the delivery of advertisements. You can change permissions of your website browser to block cookies, however, some website features may not work as intended. Please review the relevant third party websites for more information about how these cookies are controlled. Updated June 2017.

Information Disclosure

As a governmental agency, we are governed by public records laws. Any information that we receive through the use of our site is subject to the same provisions as information provided on paper.

If you send us e-mail, we may redirect your message to another governmental agency or person who is in a better position to answer your question or handle your message. We only share the information you provide with another agency if your inquiry relates to that agency or as otherwise required by law. Your e-mail and information contained within it could also be released to a media outlet through a formal public records request. This may include your name and e-mail address. Therefore, before you submit e-mail to the city of Phoenix, you should understand it is not private or confidential.

Otherwise, we do not share personally identifying information with any third party without your permission. We disclose only in aggregate form our statistical analyses or demographics of users to third parties. This information is not reported or used in any manner that would reveal personally identifying information and is not released to any outside parties unless we are legally required to do so in connection with law enforcement investigations or other legal proceedings.

External Link Disclaimer

Links to External Sites open in a new window and leave the City of Phoenix website.

The City of Phoenix website contains links to various other websites operated by other government agencies, nonprofit organizations and private businesses. When you follow an external link to another site, you are no longer on the City of Phoenix website and these policies will not apply to other sites. When you follow an external link to another website, you are subject to the privacy policy of that new site. Links to websites outside of City of Phoenix government are offered solely for your convenience; they do not constitute an endorsement and are not a recommendation of any product, service, or organization.

The City of Phoenix is not responsible for and has no control over the policies or content of any third-party sites. Any concerns or comments related to the contents of the sites accessed through external links should be directed to the author of that website. Use of any information obtained from such external links is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness.

Neither the City of Phoenix, nor any agency, officer, employee, or contractor of the City of Phoenix warrants the accuracy, reliability, or timeliness of any information published by external sites, nor endorses any content, viewpoints, products, or services linked from external sites, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be inaccurate or outdated. Any person or entity that relies on any information obtained from external sites does so at his or her own risk. Updated December 2016.

Translation Widget Disclaimer

The City of Phoenix website can be translated into many different languages using Microsoft Translate Web Widget or Google Translate, a third party service (the "Service") that provides automated computer translations of web pages. This Translation Service is offered to you ("User" or "You") as a public service at no cost.

The content of this site originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. By choosing a language from the Microsoft Translate or Google Translate Web Widget menu, the user accepts the legal implications of any shortcomings or differences in the translation.

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE USING THE SERVICE.

While Microsoft's of Google's translation service uses state-of-the-art technology, it does so without the intervention of human translators. Thus, the translations provided as part of the service are only an approximation of the website's original content. You should not rely on Microsoft Translate or Google Translate Web Widget to provide an exact translation of the website. NOT all text may be translated correctly and some portions of the website may not be translated at all. Some files and other items cannot be translated, including but not limited to, video content, graphical buttons, dynamic pages, drop down menus, graphics, photos, or text on photos. In addition, some applications and/or services may not work as expected when translated.

The City of Phoenix has no control over the nature, content, and availability of the service, and accordingly, cannot guarantee the accuracy, reliability, or timeliness of the translation. Neither the City of Phoenix, nor its employees, accept liability for any inaccuracies or errors in the translation or liability for any loss, damage, or other problem, including without limitation, indirect or consequential loss or damage arising from or in connection with using the Microsoft Translate or Google Translate Web Widget. Translations are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, correctness, or reliability of any translations made from English into any other language. The official text is the English version of the website. Updated March 2018.

Weather Disclaimer

Weather data is provided as a general guide only. City of Phoenix assumes no responsibility for any loss resulting from use of this information. The user assumes the entire risk related to the use of this data. The City of Phoenix provides weather data through a third party "as is", and the City of Phoenix disclaims any and all warranties, whether express or implied, including (without limitation) any implied warranties of merchantability or fitness for a particular purpose. In no event will the City of Phoenix be liable to you or to any third party for any direct, indirect, incidental, consequential, special or exemplary damages or lost profit resulting from any use or misuse of this data. Updated June 2017.

Map Disclaimer

The information contained in Geographic Information System (GIS) maps and other city maps is derived from digital databases maintained by various third-party agencies, including County departments, Municipal governments, and State and Federal agencies, as well as private map companies. No guarantee is given as to the accuracy or currency of any of the data. The City of Phoenix cannot accept any responsibility for any errors, omissions, or positional accuracy, and, therefore, makes no warranties with respect to mapping products and features. All maps are provided as-is. The City of Phoenix is not liable for any special, indirect, or consequential damages or any damages whatsoever resulting from use or misuse of this data, arising out of or in connection with the use of map information. Updated June 2017.

iMap Disclaimer

The city of Phoenix provides this data for your personal use as a public resource for general information "as is." The maps shown here are for illustration purposes only and are not suitable for site-specific decision making. Information found here should not be used for making financial or any other commitments. The city of Phoenix provides this information with the understanding that it is not guaranteed to be accurate, correct or complete, and conclusions drawn from such information are the responsibility of the user. While every effort has been made to ensure the accuracy, correctness and timeliness of materials presented, the city of Phoenix assumes no responsibility for errors or omissions, even if the city of Phoenix is advised of the possibility of such damage. The data may have a number of errors, which may include, but are not limited to, the following types of errors:

Spatial errors: The areas depicted by these maps are approximate, and are not necessarily accurate to surveying or engineering standards. X/Y coordinates may be in error by several feet or more.
Registration errors: GIS data layers may not overlay each other correctly.
Attribute errors: Database information may be incorrect.
Currency errors: GIS data layers, databases and documents may not be the most current available. All data is subject to constant change. Data input lags real-world changes by varying periods of time.
Completeness errors: Data may be missing or data may be included that does not belong.
Projection distortion: All map projections introduce distortion by representing the irregular shape of the earth's surface on flat maps. This affects feature shapes and map distances. We choose projections that minimize these distortions when viewing most of the city of Phoenix maps.

Please acknowledge the city of Phoenix as the source when city of Phoenix data is used in the preparation of reports, papers, publications, maps, or other products.

Open Data Portal

The data contained in the links on the Open Data portal were compiled by third parties (not the City of Phoenix). The City of Phoenix does not control and cannot guarantee the accuracy of this data. The City of Phoenix does not provide, and specifically disclaims, any warranty (express or implied) as to the accuracy, reliability, or fitness for any purpose of this data. By accessing this data you agree that your use of this data is at your own risk, and you agree to hold the City harmless from and against any damages arising out of your use of this data. Updated September 2017.

For More Information

If you have questions about this privacy policy, or if you believe that the City of Phoenix is using your personally identifying information for a purpose other than described here, please contact the City's Information Security & Privacy Office.

myPHX311 Mobile App Privacy Policy

Last updated July 6, 2021

Introduction

City of Phoenix ("City" or "We") respects your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

• The types of information we may collect or that you may provide when you download, install, register with, access, and use Phoenix 311 (the "App").

• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in this App and in email, text, and other electronic communications sent through or in connection with this App.

This policy DOES NOT apply to information that:

• We collect offline or on any other Company apps or websites, including websites you may access through this App.

• You provide to or is collected by any third party

Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use this App. By downloading, registering with, or using this App, you agree to this privacy policy. This policy may change from time to time. Your continued use of this App after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Information We Collect and How We Collect It

We collect information from and about users of our App:

• Directly from you when you provide it to us.

• Automatically when you use the App.

Information You Provide to Us

When you download, register with, or use this App, we may ask you provide information:

• By which you may be personally identified, such as name, postal address, email address, telephone number ("personal information"), account number and PIN.

This information includes:

• Information that you provide by filling in forms in the App. This includes information provided at the time of registering to use the App and requesting further services through the App. We may also ask you for information when you report a problem with the App.

• Records and copies of your correspondence including email addresses and phone numbers, if you contact us.

• Your responses to surveys that we might ask you to complete for research purposes.

• Details of transactions you carry out through the App, if applicable and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the App, if applicable.

• [OTHER TYPES OF INFORMATION THE USER PROVIDES].

You may also provide information for publication or display ("Posted") on public areas of the app [or websites you access through the App/[WEBSITE]] (collectively, "User Contributions"). Your User Contributions are Posted and transmitted to others at your own risk. [Although you may set certain privacy settings for such information by [logging into your account profile/[PRIVACY SETTINGS INSTRUCTIONS]], please be aware that no security measures are perfect or impenetrable.] Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Automatic Information Collection and Tracking

When you download, access, and use the App, it may use technology to automatically collect:

• Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App.

• Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.

• Stored Information and Files. The App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.

• Location Information. This App collects collect real-time information about the location of your device.

If you do not want us to collect this information do not download the App or delete it from your device.

We also may use these technologies to collect information about your activities over time and across related third-party websites, apps, or other online services (behavioral tracking) This information will be exclusively used to improve or enhance customer interaction and help make data driven decisions to build an innovative product.

Information Collection and Tracking Technologies

The technologies we use for automatic information collection may include:

• Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our App.

• Web Beacons. Pages of the App may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related app statistics for example, recording the popularity of certain app content and verifying system and server integrity.

No Third-Party Information Collection

The City will not knowingly share any personal information of any user who uses the app or its content except as permitted by law.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

• Provide you with the App and its contents, and any other information, products or services that you request from us.

• Fulfill any other purpose for which you provide it.

• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

• Notify you when App updates are available, and of changes to any products or services we offer or provide though it.

The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:

• Estimate our audience size and usage patterns.

• Store information about your preferences, allowing us to customize our App according to your individual interests.

• Speed up your searches.

• Recognize you when you use the App.

[We use location information we collect to provide and enhance user experience and to resolve any service requests that need specific location information

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

In addition, we may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information.

• With your consent.

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce our rights arising from any contracts entered into between you and us, including the App EULA, and for billing and collection.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the City, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

• Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App may then be inaccessible or not function properly.

• Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device's location [through the device's privacy settingsIf you block the use of location information, some parts of the App may become inaccessible or not function properly.]

• We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into the App and visiting your account profile page.

If you delete your User Contributions from the App, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other App users. Proper access and use of information provided on the App, including User Contributions, is governed by our terms of use

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated an in-App alert the first time you use the App after we make the change.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: ISPO_PRICOM@phoenix.gov