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City Careers

      Customer Services

      The Phoenix Water Customer Services Division strives to provide our valued customers with the highest quality water, sewer and trash service.

      The Phoenix Water Customer Services Division strives to provide our valued customers with the highest quality water , sewer and trash service.

      If you're a new water/sewer service customer, get started using the links below or call 602-262-6251 for trash and recycling questions.

      Start your account
      Find trash/recycling information
      On This Page...

      Manage Your City Services Bill Account

      Access the ePortal

      The ePortal is the Phoenix Customer Services online system, where you can pay your City Services Bill, sign up for AutoPay, Paperless Billing, or easily manage numerous other account transactions. 

      Access the ePortal

      Pay Your City Services Bill

      Pay your bill

      Pay your bill online through the City Services Customer ePortal. You can pay with or without signing in to your account. ​

      • Water and Sewer Rates

        Lean more about Phoenix's tap water and sewer rates and charges, innovations and efficiencies and how to reduce your costs.

      • General Service Issues

        Learn how to handle water and sewer related issues such as water pressure, water leaks, water quality, sewer backups, grease and cockroach issues.

      Pay your bill

      Save Water Through Water Conservation

      Contact Us

      If you still have questions, please call us at 602-262-6251 or send us an email​. ​ We are committed to responding to our customers with the highest quality and service.