The New Customer Portal is Now Live!
The City of Phoenix has launched a new customer portal, designed with enhanced security and user-friendly features to better serve you! To enjoy these improvements, most customers will need to create a new online City Services account, when the new portal becomes available.
Access the new Customer Services Portal now!
AutoPay Users: If you're already enrolled in AutoPay, no additional action is needed.
Why the Change?
The new customer portal features an intuitive design with streamlined navigation, making it easier than ever to access the services you need. It also includes upgraded protections to keep your personal and City Services account information safe from potential threats.
Benefits of the New Portal:
- 24/7 Account Access: View bills, make payments, and review monthly usage anytime.
- Enhanced Security: Multi-factor authentication and data encryption protect your information.
- Faster Payments: Pay your bill quickly and securely online.
- Improved Account Management: Easily update your contact info and preferences.
What Will You Need?
To create an account on the new Customer Services Portal, you will need the following:
- Email Address (ex: johnsmith@test.com)
- New Password (ex: Il0v3ph03nix!)
- Confirm New Password (ex: Il0v3ph03nix!)
- Display Name (ex: Home, Office, John Smith)
- First Name (ex: John)
- Last Name (ex: Smith)
Link Your City Services Account:
After signing up, enter your City Services account number and PIN to securely link your services to your new portal login.
Complete The City Services Setup:
- Once your account is linked, you’re all set to manage your services online!
Need Assisstance?
Phoenix's dedicated support team is here to help you every step of the way. Whether you have questions about navigating the new portal, need assistance with making a payment, or just want to learn more about your options.
Customer Services: 602-262-6251
Monday - Friday, 8 a.m. to 5 p.m.
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