The
Phoenix Water Customer Services Division strives to provide our valued customers with the highest quality water , sewer and trash service. We receive approximately 5,000 calls per day and manage more than 400,000 accounts that service 1.5 million customers.
New Water/Sewer Service Customer?
Start your account here.
Have Trash and Recycling Questions?
Find Trash/Recycling Information here or call 602-262-6251.
Manage Your City Services Bill Account
Access the City Services Customer ePortal - the Phoenix Customer Services online system, where you can pay your City Services Bill, sign up for AutoPay, Paperless Billing, or easily manage numerous other account transactions.
Start, Stop, or Transfer Your City Services Account - Through the ePortal.
Financial Assistance for Phoenix Water Customers
Pay Your City Services Bill
Pay your bill online through the City Services Customer ePortal. You can pay with or without signing in to your account.
Rates and Charges Information
Water and Sewer Rates and Charges - Lean more about Phoenix's tap water and sewer rates and charges, innovations and efficiencies and how to reduce your costs.
Learn About Common Water and Sewer Related Service Issues
General Service Issues & Information - Learn about how to handle water and sewer related issues such as water pressure, water leaks, water quality, sewer backups, grease and cockroach issues.
Save Water Through Water Conservation
Save Water - We'll show you how
Water Conservation Incentives - Get cash by installing water efficient devices, or by removing your grass
More ways to Conserve and save money
Contact Us
If you still have questions, please call us at 602-262-6251 or send us an email. We are committed to responding to our customers with the highest quality and service.
