Our website will undergo routine system maintenance on May 10, 2025. While no major disruptions are expected, some services may be temporarily unavailable between 6:00 AM and 3:00PM.
Water Services Careers
Current Job Openings with Water Services
Water Customer Services Supervisor I
Job ID 57759
Pay Range: $26.83 - $41.63 per hour.
Hiring Range: $26.83 - $34.25 per hour.
Deadline to Apply: May 15, 2025
The Customer Services Division of the Water Services Department is currently seeking a Contact Center Supervisor I. Below are more details about the job:
What Will You Do?
The Contact Center Supervisor I is a working supervisor role. The Supervisor I is responsible for planning, scheduling, and supervising a work unit of employees who provide general account information, establish new city services accounts, and research general customer billings.
The Contact Center Supervisor I will also be responsible for:
Taking escalated calls.
Supporting front line employees via phone, in person, and over chat.
Providing coaching and quality feedback as well as corrective action when necessary.
Processing customer requests over the phone, email and through online services.
What Does a Successful Candidate Look Like in This Position?
In an ever-changing work environment, change management and flexibility are key components for success.
Knowledge of, or the ability to quickly learn, internal policies and applicable city ordinances will be vital to ensuring that appropriate actions are taken.
Strong customer service skills with a customer contact supervisory background and previous utility billing experience are strongly preferred.
Extensive experience and knowledge of e-portal processing for customer requests.
APPLY NOW
Development Planning Specialist (Principal Engineering Technician)
Job ID 57696
Pay Range: $61,526.40 - $110,510.40 annually.
Hiring Range: $61,526.40 - $100,235.20 annually.
Deadline to Apply: May 15, 2025
The Water Services Department (WSD) is seeking a Development Planning Specialist with experience in water/wastewater systems to be involved in private development projects by providing review and assistance in the design and construction of public infrastructure to support new development and growth. This position is with the Water Planning Division, and will work closely with various WSD divisions, the Planning and Development Department (PDD), Community Economic Development Department (CED), development communities, design professionals, contractors, and the general public to provide assistance on private development driven water and wastewater issues.
APPLY NOW
How to Apply for a Job
with Phoenix Water Services
Thank you for your interest in employment with the Phoenix Water Services Department. Follow these simple steps to begin the application process.
Once you've identified a job opportunity,please take note of the Job Title and Job ID number. This is how you will locate the job posting in the City of Phoenix HR Connection Center (employment and application portal).
Click the "Apply Now" button. You will be redirected to HR Connection, where you can create an account if you don't already have one. Once logged in, enter the Job Title or Job ID number in the search field.
Review the full job description and pay special attention to the MINIMUM QUALIFICATIONS and HOW TO APPLY sections. They explain the evaluation process and tell you exactly what qualifications and documentation are required.
Submit your application along with your resume and cover letter before the job post expires. Applicants should receive a notice within two weeks after the recruitment has closed to let you know if you made the eligible-for-hire list. This list is a compilation of all qualified applicants from which departments can select candidates to interview.
APPLY NOW
