New Procurement Portal FAQs

OpenGov Procurement is an automated, paperless platform designed to streamline and enhance the entire procurement lifecycle. From solicitation to contract management, OpenGov provides a unified system where users can create and post solicitations, manage addendums, receive vendor questions and proposals, conduct evaluations, and publish award recommendations—all in one place. This collaborative solution simplifies and accelerates procurement processes for greater efficiency and transparency.

The City of Phoenix is implementing the OpenGov system to streamline and modernize its procurement processes. This move aims to reduce paperwork, increase efficiency, and enhance transparency. With OpenGov, the City is transforming procurement by shifting from traditional, manual methods to a more automated, paperless approach. Beginning in April 2025, the City will use OpenGov for all new procurement solicitations. This will include the creation and posting of solicitations, engaging with suppliers, and evaluating responses for approval.

The anticipated "Go Live" date for the new system is April 14, 2025. Starting on this date, all new solicitations will be posted in the City of Phoenix Procurement Portal.

When all solicitations posted before April 14, 2025 in the Solicitation Application will close out.

1. Vendors must register in OpenGov. If a vendor already has an OpenGov account, re-registration is not necessary..
2. Vendors must Subscribe to the City of Phoenix Procurement Portal.

Yes. OpenGov registration is required for vendors to do business with the City of Phoenix starting April 14, 2025. There is no cost for vendors to register.

https://procurement.opengov.com/signup

OpenGov Procurement Vendor TrainingWeb: 

https://opengov.my.site.com/support/s/article/ca6d1285-1e48-4a21-bb0d715edb7794ed

support.opengov.com

Ask for support on specific problems and reference “how to” documentation 24/7 on the new Help Center Chat: support.opengov.com Real-time help without leaving the app. 7am to 10pm ET, Mon-Fri Email: support@opengov.com Get support directly from your email inbox Phone: (650) 336-7167 Call during 7:00 AM to 10:00 PM ET, Mon-Fri, and follow the prompts

No. You must register in advance of submitting a quote, bid or proposal.

Yes. Vendors must register in procurePHX if they are awarded a contract or need to process payments. If a vendor already has a procurePHX account, re-registration is not necessary.