The staff in the Ombudsman section can help residential or minor commercial applicants at any stage of the plan review and permitting process. Section staff facilitate communication with the appropriate staff, help you understand review comments and connect you with the right resources.
Where Do I Start?
Links and resources for business or property owners that don't know where to start on construction or improvement project.
Office of Customer Advocacy (OCA)
The specialists in the OCA assist commercial customers renovate, remodel or adaptively reuse existing commercial spaces. Cost-saving incentives are available for certain projects.
Fact-Finding Reviews
These are a good tool for property owners that have specific questions about requirements or restrictions to develop a piece of property. These are early-stage reviews to help applicants move on to detailed development planning.
Commercial Project Overview
This page provides a good starting point and overview of the plan review process for larger-scale projects. It covers the pre-application review process and the basics of commercial building plans submittals.
Site Plan Review Process Overview
This is the first step for most projects and this page includes a step-by-step overview of the site plan review process including pre-application reviews. It also includes useful checklists to ensure your submittal is complete.
Online Project Tools
Check out our online project tools to search for past or current plan reviews and permits, submit plans electronically or request records.