​Installing and setting up SecurID

If you do NOT have the SecurID App on your mobile device, please follow these instructions:

Add a New Authenticator.

  1. Open the web browser on your computer/laptop and go to: https://pwreset.phoenix.gov and enter your employee ID and your computer password. Click Log On.
  2. Choose an authentication method to use with your mobile device.
  3. Enter the code receieved through the authentication method chosen in the previous step. Click Authenticate.
  4. Click Add New Authenticator.
  5. Select iOS or Android to match your mobile device.
  6. Download the SecurID Authenticate App from the Apple App Store or Google Play Store and install. Accept all prompts to allow notifications and use location services. When installation is complete, click I have downloaded the app.
  7. In the app on your mobile device, tap on Scan QR Code and scan the code.
  8. When the checkmark on the Active Your Device screen appears, click on Set PIN.
  9. Enter your PIN and confirm your PIN. Click Submit.
  10. Enter your employee ID and the PIN you just created. Click Test Login.
  11. Click Complete Enrollment.



Enter your employee ID and your computer password. Click Log On.
On your computer/laptop go to: https://pwreset.phoenix.gov and enter your employee ID and your computer password. Click Log On.


Choose an authentication method to use with your mobile device.
Choose an authentication method to use with your mobile device.


Enter the code receieved through the authentication method chosen in the previous step. Click Authenticate.
Enter the code receieved through the authentication method chosen in the previous step. Click Authenticate.


Click Add New Authenticator.
Click Add New Authenticator.


Select iOS or Android to match your mobile device.
Select iOS or Android to match your mobile device.


Download the SecurID Authenticate App from the Apple App Store or Google Play Store and install. Accept all prompts to allow notifications and use location services if prompted. When installation is complete, click I have downloaded the app.
Download the SecurID Authenticate App from the Apple App Store or Google Play Store and install. Accept all prompts to allow notifications and use location services. When installation is complete, click I have downloaded the app.


In the app on your mobile device, tap on Scan QR Code and scan the code.
In the app on your mobile device, tap on Scan QR Code and scan the code.


When the checkmark on the Active Your Device screen appears, click on Set PIN.
When the checkmark on the Active Your Device screen appears, click on Set PIN.


Enter your PIN and confirm your PIN. Click Submit.
Enter your PIN and confirm your PIN. Click Submit.


Enter your employee ID and the PIN you just created. Click Test Login.
Enter your employee ID and the PIN you just created. Click Test Login.


Click Complete Enrollment.
Click Complete Enrollment.

If you have any questions regarding this communication, please contact the Enterprise Service Desk for assistance with setting up MFA (Multi-Factor Authentication) at 602-534-4357.​

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