​​Setting up your PIN with SecurID

If you already have either RSA/SecurID App on your mobile device and have NOT setup a PIN (or are not sure if you have), please follow these instructions:


Configure your PIN (Personal Identification Number).

  1. Open the web browser on your computer/laptop and g​o to: https://pwreset.phoenix.gov and enter your employee ID and your computer password. Click Log On.
  2. Choose an authentication method to use with your mobile device.
  3. Click on Change PIN.
  4. Enter your PIN and confirm your PIN. Click Submit.
  5. PIN has been set successfully. Click Close.



Enter your employee ID and your computer password. Click Log On.
On your computer/laptop go to​: https://pwreset.phoenix.gov and enter your employee ID and your computer password. Click Log On.​​​



Choose an authentication method to use with your mobile device.
Choose an authentication method to use with your mobile device.



​ Click on Change PIN.
Click on Change PIN.



SecurID setup step 4
Enter your PIN and confirm your PIN. Click Submit.



PIN has been set successfully. Click Close.
PIN has been set successfully. Click Close.


Upgrade the Application on your phone ​

  • If you have the Red RSA App on your phone (personal or City owned and/or supported), you must upgrade to the current SecurID Application. This can be done after you are finished with the instructions above. 
Old RSA app being retired = oldRSA.png      New SecurID app = newSecureID.png 

  • Process == Go to either the Google App Store or the Apple App Store (Depending on your phone) and download the NEW app as seen above.  
  • On installation, RSA Authenticator V4.2 will detect if RSA Authenticate app is already installed and will propose the user to migrate the credentials present in RSA Authenticate App, as shown below. 

    securidsteps.png  
  • RSA Authenticate app credentials will be automatically migrated to the RSA Authenticator app. 
  • RSA Authenticate app registration will be replaced automatically by RSA Authenticator app registration on the user profile. 
  • User can then safely use RSA Authenticator app for all authentication tasks previously covered by the RSA Authenticate app. 
  • All Pushed Notifications that were previously received by the RSA Authenticate app on this device will now be received by the RSA Authenticator app. 
  • The above process will not remove RSA Authenticate app from the device. As it is no longer registered on the user profile on My Page, it can then be safely removed manually from the device. 
  • When finished, delete the old red app from your phone. 

    If you have any questions regarding this communication, please contact the Enterprise Service Desk for assistance with setting up MFA (Multi-Factor Authentication) at 602-534-4357.​