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      Public Transit ADA

      A Phoenix bus driver standing and waving in front of a Phoenix Dial-a-Ride bus parked next to a sidewalk.

      The Americans with Disabilities Act (ADA), enacted in 1990, is a landmark civil rights law that prohibits discrimination against individuals with disabilities. It ensures equal opportunities and access in all areas of public life, including transportation.

      The City of Phoenix is fully committed to upholding the principles of ADA as a public transportation provider. We strive to ensure that no one using public transportation faces discrimination under ADA guidelines in any program, activity, or service we provide.

      To support accessibility, all paratransit, fixed-route buses, and Valley Metro light rail vehicles are equipped to accommodate passengers who use mobility devices. Additionally, Phoenix offers Dial-a-Ride service for qualified riders, allowing them to schedule trips conveniently via phone or online.

      How does Phoenix support accessibility through transit?

      The City of Phoenix is committed to serving the ADA community by providing accessible and inclusive public transit options:

      • ADA-Compliant Vehicles: All city buses, circulator vehicles, and light rail trains are ADA-compliant and designed with accessibility in mind. Buses, Dial-a-Ride vehicles, and circulators are equipped with ramps to accommodate passengers using mobility devices, while light rail trains provide at-grade boarding for easy access.
      • Dial-a-Ride Service: Phoenix operates a Dial-a-Ride (DAR) service tailored for ADA-eligible passengers. This service offers personalized transportation options for those who qualify. For more information about Dial-a-Ride and how to determine eligibility, please visit the Dial-a-Ride webpage.
      • Regional Accessibility: For a broader perspective on how the region supports accessible transit, you can visit the Valley Metro ADA Paratransit webpage.

      File a Complaint

      If you or someone you know feels they have been discriminated against — such as being denied service — on a Phoenix or Valley Metro-operated transit service, you can file an ADA complaint to initiate an investigation.

      For Phoenix-operated services, call 602-262-7242.

      For Valley Metro-operated services, call 602-253-5000 or submit a complaint via the Valley Metro online complaint form.

      Get started

      To begin the complaint process online, refer to the links below to access forms and procedures. Both are available in English and Spanish.

      Complaint Forms and Procedures

      Information on this website can be provided in accessible formats such as braille, large print, and electronic media. To request reasonable accommodation or written information in an accessible alternative format, call 602 - 262-6011 (TTY 711).

      To learn more about Phoenix Public Transit's ADA obligations, contact:

      ADA/Title VI Coordinator
      City of Phoenix Public Transit Department
      (602) 262-7242
      PHXTransitEO@phoenix.gov