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The official website of the City of Phoenix

    Abandoned Shopping Cart Retrieval Program

    A close-up of stacked shopping carts with yellow handles.

    The City of Phoenix Shopping Cart Retrieval Program strives to remove empty, abandoned shopping carts found off premises city wide, from public right of way, sidewalks and city streets within 2 business days of the complaint.

    Stray shopping carts pose safety issues for pedestrians and motorists as well as contribute to blight. The Shopping Cart Retrieval Program works with retail and grocery companies to ensure they are accountable for shopping carts located outside of their commercial property boundaries. The City of Phoenix charges retail owners a cart retrieval fee for every cart reported abandoned and collected by city contractors. 

    To report an empty and abandoned shopping cart, not on private property, you may call 602-534-4444, or email shopping.carts.nsd@phoenix.gov, or go online at myPHX311.