Terms and Conditions

Customers of PHX Pay Online City Services agree to the following terms and conditions:

• Customers are responsible for:
  • Managing online account access including granting and revoking access
  • Securing account login information used to access PHX Pay Online
  • Logging Out of PHX Pay Online when finished with online business
    • Customers must click "Logout" link at top right to ensure session termination
       
• Customers are responsible for any account changes made online including:
  • Account changes made by account holder
  • Account changes made by individuals to whom they have granted access
    
    
• Customers who authorize automatic payments (AutoPay)
  • Must also be the authorized signer on the checking or savings account and I will update my Account information if it changes by contacting City of Phoenix.
  • Authorization for AutoPay can be cancelled at any time by contacting PHX Customer Service or un-enroll from AutoPay at payonline.phoenix.gov in such time and manner so as to afford City of Phoenix a reasonable opportunity (typically three business days) to act on the request.
  •  This Authorization will remain in effect until it is canceled, terminated or I close my City Services account.
    
    
• Customers online payments are subject to the following terms and conditions:
  • Payments against their account(s) are the responsibility of the account holder
  • Payments made must use a credit card the account holder is authorized to use
  • Payments are processed through a third-party vendor
  • Payment processing is subject to credit card holders credit card company and not controlled by the City of Phoenix
  • Payment credit card information is not captured or stored by the City of Phoenix
  • If payment is received from an unauthorized source:
    • Payment will be reversed