Cable Network Licensing
The City of Phoenix licenses companies to provide cable television services in Phoenix: Cox Communications Arizona, LLC. (Cox).
Cable Television Complaints
The city accepts complaints from residents of Phoenix regarding the licensed cable television provider, Cox. The city acts as a liaison between this cable TV provider and residents to resolve complaints. The city encourages residents to attempt to resolve complaints directly with the cable TV provider prior to contacting the city. You can reach the cable TV provider at:
Cox: 623-594-1000
Please let us know if you have any questions, comments, or complaints about this cable TV provider. Or, you can call the Cable TV Line at 602-495-0102.
Cable TV and Video Service Provider License Application Information
Beginning January 1, 2020, prospective cable television providers must enter into a Uniform Video Service License Agreement instead of a Cable Television Franchise license, pursuant to A.R.S. Title 9, Chapter 13. Current Cable Television Franchise license holders may also enter into a Uniform Video Service License Agreement or may maintain their current franchise license until expiration.
Providers wishing to enter into a Uniform Video Service License Agreement should file an Application and Affidavit for Uniform Video Service License with the City of Phoenix City Clerk:
Phoenix City Hall
200 West Washington Street, 15th Floor
Phoenix, Arizona, 85003-1611